Dragon Gate Restaurant - Restaurant - London, ON - VerView
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Dragon Gate Restaurant

Dragon Gate Restaurant

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3.5 Google Review
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489 Highbury Ave N, London, Ontario, N5W 4K2, Canada
(519) 455-6511 menuspot.ca/DragonGate
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Google Reviews

Refresh Reviews 3.5
Mar 11, 2018
The food is amazing, but they often forget items. When they forgot an item a few months ago, we called in to see what they were willing to do about it. They refused to deliver the item they missed saying we were out of their delivery zone. (We don't live more than ten minutes away). What they were willing to do was give us the item we were missing as well as a second one for free at our next visit. We went back about a month later. We explained the situation and also mentioned that we would like to order other items as well. They searched through multiple notebooks to see where this had been written down, but found no traces of it. When the girl we were speaking to went to the back to speak to who I am assuming was the manager/owner his voice started to get louder and louder. He was yelling at her and the entire restaurant could hear it. He kept yelling in his own language as well as yelling no I cannot in English several times. Another girl was wondering what was going on and asked us so she could maybe help her coworker to explain it better. When she went back, he continued to scream. I told her that it was completely inappropriate and unprofessional for him to be screaming at his staff. She told us he was not yelling and that he just talks loud. In the end we got our missed item from the last order as well as one for free. It took at least 15-20 minutes and while the food was amazing, I am not sure how worth it was. Sadly we have been back since, which I get mad at myself for, but the food is very good. The atmosphere and service sucks!
Apr 20, 2018
A bit of a hole in the wall. Place is definitely not the cleanest, but food is okay. Greasy, satisfying takeout /westernized Chinese food.
Mar 26, 2018
We ordered takeout and the food was very tasty. The service was fast on a Monday at 4pm. Lots of parking behind the restaurant.
Apr 4, 2018
Great food they did a fabulous job on preparing food for my extended family on Easter for around 20 people with compliment from others in attendance as well
Dec 10, 2017
The food here is great, when you can get it. I have loyally always called them first when choosing Asian food take out. However getting them to answer the phone is very difficult. In the past two years I have chose to order from them maybe a dozen times. They have answered the phone twice. I will call back for thirty to forty five minutes and still not get an answer. At one point I thought they had closed down until one of the two times they finally answered the phone. I asked the woman who took my order if they had been shut down because they never answer the phone when I call and she said no we have always been open. Its very disappointing as I have enjoyed the food they serve ever since I was a kid as my parents always ordered from them. Looks like its time to move on and find a more reliable source of Asian cuisine :(

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Opening Hours

Mon:11:30 am - 8:30 pm
Tue:11:30 am - 8:30 pm
Wed:11:30 am - 8:30 pm
Thu:11:30 am - 8:30 pm Open Today
Sat:11:30 am - 2 am

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