We ended up walking out.
We arrived to a long line by the hostess, par for the course for cracker barrel. The hostess seemed flustered and was running to sit guests and make menus. After a 15 minute wait for her to look up and acknowledge us, after another customer told her we weren't on the waiting list yet, she told us 15 minutes.
We were seated in 20, and then the frustrating part began. My wife, two kids, and I sat for another 15 minutes without so much as a, "I'll be right with you" from any of the three waitresses working the area. To exacerbate the issue, the place was half empty it wasn't like it was the Sunday church rush. As we started looking around for anyone willing to acknowledge us; we noticed a couple behind us being sat after us, drinks and biscuits delivered, and food delivered. After that, 3 employees cleaned and rearranged tables for a large party, sat them, and they had drinks and biscuits. At this time my wife and I decided to leave. No one tried to stop is, ask us how they could help, nothing. Just like their service... Nothing.
I was actually intrigued as they had new menu items that looked good. Will have to try the location off of the parkway. Will come back after a few months and see if they have better service.
