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RW'S Hamburger House

RW'S Hamburger House

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3.9 Google Review
10405 E Palmer-Wasilla Hwy, Palmer, Alaska, 99645, United States
(907) 746-3266
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Google Reviews

Refresh Reviews 3.9


Sep 26, 2017
Burger was quite good but there was a little bit of room to perfect it, 9/10. Service was okay. However, making the burger a combo added $4.50. For that, we got a tiny paper cup (kids size at typical fast food restaurants) to pour fountain drinks into, and half a basket of burned, dry, tasteless fries that looked like the cheap crinkle fries from the grocery store. The fries wouldn't hold salt and needed an ocean of ketchup to make palatable. I felt cheated from the combo. Tables were arranged oddly. Not enough non-paper menus.

Jan 13, 2018
Amazing food... Had the pizza burger... Never tasted something so good ...

Jan 3, 2018
Very insulted and dissatisfied! Short version: They put me on a do not serve list because I placed a ToGo order for one cheeseburger and fries at the wrong location and wasn’t able to pick it up(I don’t live around here and didn’t know there were too locations) I even called to apologize. Very very rude customer service!!! Long version: Called to place a to-go order and didn’t know there was a Wasilla location. I went to pick up my order realized I had mistakenly order from the wrong location. It would have take me at least 30 minutes round trip to get the one Cheeseburger with fries I had ordered . I felt bad but that just wouldn’t have made sense, especially with the roads icy and it was snowing. I called the Wasilla store to tell them sorry, I didn’t know there were two locations and I wasn’t able to pick my order. The Wasilla employees were very rude and told me I was put on a do not serve list because I “refused to pick up my order.” I feel bad that I couldn’t pick up my order but they handled it very poorly so I will not be going back there and I will not be recommending it to people. Mistakes happen and there is no need to be rude to someone (who doesn’t even live in the area) for a simple mistake. The Palmer location even said that it happens once a day. Maybe they should make sure they state which location you are calling.

Dec 2, 2017
Great spot for comfort food. It's just a small burger joint so if your expecting high end wining and dining keep looking. They have made mistakes, but have always made it right by us.. P-TOWN..

Oct 31, 2017
We usually order food from this place all the time and it's really good however me and my family got food poisoning last night when we ordered cheeseburgers from the lettuce when I called to let them know they didn't care basically brushed me off and said we're too busy to deal with this. I recommend that you don't get vegetables from this location.

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Opening Hours

Mon:11 am - 9 pm
Tue:11 am - 9 pm
Wed:11 am - 9 pm
Thu:11 am - 9 pm
Fri:11 am - 9 pm
Sat:11 am - 9 pm

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