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Mr Pancho

Mr Pancho

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4.2 Google Review
107 Carnahan Dr, Maumelle, Arkansas, 72113, United States
(501) 851-8210
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Google Reviews

Refresh Reviews 4.2


Jan 10, 2018
I had the worst experience ever at this Mexican restaurant. There was a mix up with my to go order and instead of trying to fix it , Juan the waiter kept arguing with me and making it worse. I asked if he could at least do a discount on the order . Juan gave me a discount alright, he threw away food in my order to lower the overall price. At the end of an hour trying to deal with this guy in the store and by phone, I said I will deal with this another way . On top of all this madness, the menu they have online isn’t right so I was charged 10.00 more than what I should have been according to the menu. I called to speak to management but luck would have it that only Juan was in. I asked him for the other half of my order and it told me that I should pay for it ( which I reminded him I already did) and I will not pay on top of what should have been included in my initial order. After spending so long with this guy my food was soggy and cold from sitting on their bar. I will no longer eat here again . The bad experience from Juan, the throwing away of my food, the hour waisted trying to fix my order , the soggy/cold food and being overcharged for food I didn’t get didn’t sit well with me. What happened to trying to make it right for a customer? I hope Juan gets coached on what customer service is because I think his idea it to argue with a customer and to blame them for his mistakes.

Mar 9, 2018
The noisiest place to eat. The staff talked VERY loudly with each other. I will not go back. The food, mediocre at best.

May 5, 2018
The staff was courteous and food was delicious!

Oct 19, 2017
Best tacos under ten dollars ever. I didn't have the highest expectations after the chips came out...but the tacos were another story. Homemade corn tortillas with fresh pineapple. Can't get much better than that.

Feb 28, 2018
Take out order, missing part of two meals and food was barely warm

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Opening Hours

Mon:11 am - 10 pm
Tue:11 am - 10 pm Open Today
Wed:11 am - 10 pm
Thu:11 am - 10 pm
Fri:11 am - 10:30 pm
Sat:11 am - 10:30 pm