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Juan Pollo

Juan Pollo

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4.0 Google Review
1129 E Alosta Ave, Azusa, California, 91702, United States
(626) 914-7411 www.juanpollo.com
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Mar 15, 2018
If I could leave negative stars I would. The customer service I just experienced here is so bad that the local colleges' business professors should take their students as an example of how to NOT train your employees. I got home and open my two chicken dinners and found that they only gave me chicken and tortillas. No rice. No beans. No potato salad. I went back to the restaurant within 20 minutes later. The lady at the register said she recognized my daughter, so she knew we were there before. When I said I didn't get the items listed above, she said yes you did. I said no I only got chicken and tortillas repeatedly. When you read in the other reviews that the lady at the register is rude, believe it, it is true. She refused to give me the items above, saying I ordered whole chicken plates which don't come with those items (which contradicts her originally saying they gave them to me). I said I'll go back home and get the chicken boxes. She said if you do we want the food back and never come here again. Can you believe that? I eventually got the items, but was told to never come back. And to top it, she said they can't trust me to tell the truth (mind you, she said this in front of my 6 year old). I did go home and brought the chicken boxes to show that they gave me whole chickens and nothing else. Even when I showed her and she confirmed they gave me the wrong order, she refused to apologize. The fact that she called me liar and wouldn't apologize when I proved her wrong, shows why she'll always just be behind that register. I know that is mean to say, but that is the reality of why so many of these reviews say she is rude. The guy chopping the chicken isn't any better. Expect your order to be wrong if you dine there. Do yourself a favor and go to the one in Covina better food and service.

Apr 18, 2018
Not juan pollo. Just some nasty knock off that Will give u the squirts. Never again!

Jan 1, 2018
Good service, and good enough food, but I was hoping for something great. Excellent prices, great for groups.

Jul 23, 2017
Love this place! Chicken has always been super taste and the tortillas, rice, and beans all together make a good little taco. Highly recommend the Mexican style rice instead of the chicken stock flavored rice.... So good!

Sep 6, 2017
Good roasted chicken (better than the better known "crazy" chicken) great price, and fast! I love their rice!

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Opening Hours

Mon:10 am - 9:30 pm
Tue:10 am - 9:30 pm
Wed:10 am - 9:30 pm
Thu:10 am - 9:30 pm
Fri:10 am - 9:30 pm Open Today
Sat:10 am - 9:30 pm