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El Pollo Loco

El Pollo Loco

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3.5 Google Review
111 E Carson St, Carson, California, 90745, United States
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Refresh Reviews 3.5


May 14, 2018
Am at the Pollo Loco at 2:30pm and they're out of chicken so they want people to wait 30 min. People are angry just as last week I came and same thing. Cashier is very nice but says owner doesn't care how badly folks insult her they only cook about 50 chickens max. So, I went to KFC further down Carson and the manager there said she used to work at that Pollo Loco and not just that store but all stores owned by that boss are operated the same and she couldn't handle it anymore. And when they do have chicken the service is slow with 1 cook, 1 person putting salads together, a friendly African man putting orders together who between clients refills salsa bar, cleans soda dispenser, picks up tables, takes out trash and sweeps so basically can't upkeep store cleanliness by himself, and a cashier so lines and service is awfully slow.

Apr 6, 2018
I placed an order on line on Tuesday for a pickup on Wednesday. When I arrived at my scheduled time of pickup (12:15 pm) I was told that they did not have any chicken ready and that I would have to wait 20 minutes for my order. Now keep in mind that I placed my order 24 hours prior. I will never use this location for online orders, large orders, or lunch orders. In fact I don't think I go to this location for any orders. How can a chicken store not have any chicken ready during lunch rush hour? Very poor management of this store.

Apr 28, 2018
5 people working but place need to be neat and clean and customer should be always first they lack all that

May 3, 2018
Double chx avocado salad ....good and plenty...very tasty...sure to recomend again and again.

Apr 20, 2018
Bad service, one cashier took like 20 mins to order. After took 15 mins to receive it. At to top it off when i received it wasnt correct. I asked for a double tostada bowl with no rice nor beans..just salad and chicken.

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Opening Hours

Mon:10 am - 11 pm
Tue:10 am - 11 pm
Wed:10 am - 11 pm
Thu:10 am - 11 pm
Fri:10 am - 11 pm
Sat:10 am - 11 pm Open Today