Terrible, I work near it and have been purchasing my foot long tuna nearly every week at least once or twice a week for 15 years. Today I went in ordered my same exact one and put my $6.50 on counter. The woman told me it was $7.02, I asked her why she was charging me more than I always pay and she said it was because I'd had her toast the bread and she was charging me tax. That was news to me, I've never been charged for toasting the bread nor has anyone ever said there was an extra charge. I repeated to her that all other employees charge me $6.50 every week and that's why I had taken that amount which I'd placed in front of her. I asked to speak to someone else and she said "what for it will still be the $7.02 they have been entering it wrong and I'm the manager" I then told her in that case she could keep her sandwich and I picked up my money and left Subway. She has now lost 2, 15 year customers, myself and my friend whom usually eats Subway with me every week. I say, managers train your employees and make sure everyone knows the price of your products. Had the manager said " Sorry you've been misinformed but I'll give you this last sandwich at the old price but from now on it's the $7.02 I would still be a bit miffed but I'd still be a returning customer, but since she doesn't know how to deal with customer service she won't see me enter her Subway again.
