I have several comments about this store location. Really not happy with this customer service. First things first I walked in with a friend and we were waiting there for the lady to make our sandwiches for 10 minutes while she was on the phone for a personal call. Then she slowly comes to make our sandwiches and she doesn't ask how long for each sandwich. My friend orders first and by the time she gets to the end of her order she notices that it was a foot long and not a 6inch sandwich that she had asked for. The lady said that she cannot give her the 6inch sandwich so she has to pay for the full foot long that my friend did not want. Finally it comes to my order. I order normally when it comes to adding the veggies I told her to change her gloves because i have a severe allergic reaction to avocados. So she did and when it came to cutting my sandwich she used the same knife that was used to cut the avocado. So i told her that I could not each that sandwich because it has avocado on it now. She replies to me that the knife did not touch the sandwich. I was clearly watching and she did slightly cut the sandwich with the avocado knife. She was trying to get me to pay for a sandwich that I was allergic too and could not each. So i told her no I do not want it nor am i going to pay for it. Here comes the interesting part and completely wrong. When we leave and sit in the car. I can see her looking back at us to see if we were watching. So my friend and I pretended that we were not. So then we see her putting back the ingredients that were in my avocado allergic sandwich. First she puts back the veggies carefully, then she puts back the cheese, and then then meat back, and finally she puts the bread back into the bread warmer. I was extremely appalled by this. I will no longer be coming to this subway sandwich ever again. I hope something will be done because if someone else has an allergic reaction to something that she did that will not be a good thing and could cause death. So thanks to this lady at the 2130 grand ave chino hills, ca subway you have lost my business for the future.
