Wendy's - Restaurant - Madera, CA - VerView
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Wendy's

Wendy's

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3.9 Google Review
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18525 Pistachio Dr, Madera, California, 93637, United States
(559) 661-8039 www.wendys.com/?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search
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Refresh Reviews 3.9
Mar 7, 2018
Just stopped here (22:32, 3/6) in my big rig, and called from the Pilot across the street (as they can accommodate the size of my vehicle). I spoke with the manager on duty, asking if I can place an order over the phone, due to the height restrictions of their drive-through. I was told they "only take large orders over the phone" and "there's not a long line, you can just come in and order. " This, as an example of 'customer service', baffled me, but I'd been driving for 13 hours, and I was (am) tired and hungry. So I complied, heading across the parking lot. When I arrived, the dining room doors were locked, being past 10:30 pm, so how did they expect me to "come in and order"? Getting no answer at the door, I walked around and inquired at the drive-through window. The kid there refused to communicate with me, stating over and over that they're "only taking drive-through orders". At this point, I asked to speak with the same manager I spoke with on the phone. A different individual appeared at the window, immediately advising that they were closed and only taking drive-through orders. I expressed that I knew this, and told the manager I was the one in the rig (that wouldn't fit through his drive-through), that had called, and been told to come in and order. The manager again stated that they were only taking drive-through orders. At this point I was frustrated, the manager still refusing to communicate with me, but still hungry, and I found someone in the parking lot that was willing to take me through the drive-through for five bucks. Customer service? Not Wendy's.
Mar 7, 2018
I'm a truck driver, stopped by this place late before shutting down. When I called in, the staff was rude, refused to take my order, and I asked to talk to a manager. Manager Benjamin got on the phone and was equally as rude in refusing my phone order. When I got in my pilot car to go through the drive through, the C U Next Tuesday at the window was rude and condescending to me while taking my order, and disrespectful to my Hindi driver when we pulled up. When I asked in person to speak with the manager regarding her belittling attitude, she rolled her eyes but returned with Benjamin. I explained her lack of customer service, and the manager blinked at me like I was complaining about acceptable behavior. When I realized I was not getting through to him, I advised him I would simply contact corporate, and he closed the window without replying and walked away. I don't think I'm going to make a return trip here, and I will be contacting Wendy's corporate.
May 12, 2018
#3 w/fry's is the best of course nothing wrong with a side of chilli w/o unions😉
Apr 16, 2018
Nice clean location with organized crew and management. Maintained in excellent shape.
Apr 6, 2018
Great Dave's single (beef burger), with quality fresh beef. Pretty girl at the till helps ;)

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Opening Hours

Mon:9:30 am - 12 am
Tue:9:30 am - 12 am
Wed:9:30 am - 12 am
Thu:9:30 am - 12 am
Fri:9:30 am - 12 am
Sat:9:30 am - 1 am Today