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Encore Teppan

Name: Encore Teppan
Address: 23525 Palomino Dr, Diamond Bar, CA, 91765, US
Telephone: (909) 861-8278
Price range: $$$

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4.2 Google Review

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23525 Palomino Dr, Diamond Bar, California, 91765, United States

(909) 861-8278 www.encoreteppan.com

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Refresh Reviews 4.2

Elina Marycheva

Feb 25, 2018

We sat outside in a patio by the fire pit. The atmosphere was very relaxing and enjoyable. Ordered crab cakes from happy hour which were perfectly prepared and served with a special sauce. For $6!!! Spicy edamame, soft shell crab appetizer and a great choice of crafted beers. Our late Sunday lunch could not be better! Will definitely be back!

Anthony Martin

Apr 14, 2018

Nope, nope, nope. Nearly everything about the experience was bad. Went here with a group of nice adults and several kids, so nothing huge, but things were going wrong from the start. Our orders were taken quickly and somewhat efficiently, but it was downhill from there. The apps came out fine, but it took a long time for our cooks to come out. In fact, it was so long that the staff came out to offer inform us that our rolls would be complimentary because of the wait. Once we FINALLY got to taste our steak, is was bland and sopping with butter. The scallops were over cooked so bad that they shrunk to half their size and were rubbery. As the food was bring handed out, it turned out that the wait staff didn't get the orders right. Too many soups, not enough salads, etc. They also kept bringing things we didn't order. If we asked for water, we got rice. At one point, someone brought out six extra orders of rice that NO ONE ORDERED! When it was time to wrap things up, we asked for a take out box, TWICE, and never got one. It took almost 30 minutes to get our checks at the end of the meal. Our bill came out to just over $61, but the hostess was charging us over double that amount. When I told her about the mistake, it took her almost 10 minutes to 'fix' it. It turns out that she made the same mistake, but this time handed me a 'corrected' bill with the amount she was charging me! It was completely wrong! I finally had it corrected, but I couldn't help feeling frustrated and disappointed. I will never go there again, not will I ever recommend this place to anyone. Absolutely terrible experience.

erin

Dec 28, 2017

I went here for the first time awhile ago. I made a reservation and still had to wait an hour for a seating when I reserved a day ago! Then the chef took another 30 minutes to come. He was actually one of the worst I seen. I’ve gone multiple times and all the the chefs were better. He didn’t even do a show! He just cooked the food. He gave the kids meal and adult meal the SAME amount. He cooked the steak wrong, he made it well done when I ordered rare. Overall, I feel like other places have done WAY better. There was a worker just standing there to make sure I didn’t share the unlimited rice. I gave a bite to my mom, A SMALL BITE, and he yelled at me saying “it’s only for one person you can’t do that, we are charging u for 2” LIKE IT WAS A SMALL BITE. The food is fine, but the workers are really...ugh

Frank Alvarez

Feb 20, 2018

It was good, service was good. Waitress was good, food was good.. The only issue was our last coarse of the meal, the main plate, was ready to far apart from one another. I was done before the last of our group.

Annette Tang

Apr 26, 2018

Just discovered this gem last night. Reservations for dinner are required. We went here on a Tuesday night and it was surprisingly busy. Our Teppan chef looked tired, but his cooking was on par so no complaints. My kids and I ordered the filet mignon and shrimp. With our first bite, we all exclaimed how much better it tasted than Benihana (our usual Teppan go to place). The restaurant is beautiful and a true getaway in our area. Also, I ordered takeout for my husband, and he raved about the New York steak and the sauces. I took some pictures before the food came, but completely forgot once the food was cooked. We’re already excited for our next dinner there, reserved of course.

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