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El Pollo Loco

El Pollo Loco

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3.8 Google Review
4794 Peck Rd, El Monte, California, 91732, United States
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Google Reviews

Refresh Reviews 3.8


Apr 17, 2018
the customer service was great. the people were friendly and the food was cooked well and it tasted delicio. definitely would return!

Mar 30, 2018
So good, not the same old thing. I love everything here. Very clean. Employees are very polite.

May 15, 2018
Worst pollo loco location I ve ever been to. The food is good but the customer service really sucks. The old lady that takes your order always has a sour face and gets mad when you dont understand what she says when she is the one who has very strong unintelligible accent. The only one nice here is a young tall, thin girl that gives you the order. The Pollo Bowl had a lot of bean broth left over which means they didnt bother to drain the beans or did a really rush job. The restrooms were cleaner than the last time i was here, but one of the restrooms had soggy toilet paper and generally there is something wrong with them each time. Also I could hear another client complain that her food had been burnt and the manager completly dissmised it by saying that it was because they needed to have the oil at very high temperatures and that it was imposible to make her food ( I didnt hear what she had ordered) without burning some part of it.

Mar 9, 2018
This pollo always seems a little too messy to me. The kitchen area looks great but the salsa bar and drink section is a wreck. I'll chalk it up to being a high traffic area and the staff not being able to keep up. Although I live close to this Pollo Loco I will usually make the trip to the one in arcadia. Sorry El Monte Pollo. Hope things get neater.

Mar 11, 2018
Great service here. I was very happy to be offered extra chicken with my salad!

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Opening Hours

Mon:10 am - 11 pm
Tue:10 am - 11 pm
Wed:10 am - 11 pm Open Today
Thu:10 am - 11 pm
Fri:10 am - 11 pm
Sat:10 am - 11 pm