Cafe Florian Restaurant

When you are ready for a sit-down, white table cloth breakfast with good food and friendly service give them a try.

First and last time I will go Sunday brunch at Caffe Florian since the hostess it is anything but inviting from. Hostess is very unprofessional, accommodating what seems her friends (go here here if you know or related to the Hostess, she'll treat you great!), seemed racist against us that we didn't understand Spanish language or understand how Sunday brunch works (I can definitely disclose my ethnicity if needed, if that matters, management please contact me if you would like feed back on my experience). We did tip $20 staff since the team was very accommodating and it was embarrassing that they were ashamed of the Hostess. Conclusion of my experience was that I was told I can sit anywhere there was open tables in the Atrium, then my guest and I was forced/told to move to less attractive table by rude Hostess since suddenly there were reservations. While my guest was gathering deliciousness at Sunday buffet bar, the Hostess informed her that it was for brunch only. "We just talked to you...you do not remember us? We are here for brunch. You just forced us to move to another table because you have reservations. We told you that it is our first time here." She replied that there are many phone calls and that we have to move. Staff embarrassed, I'm embarrassed, my guest embarrassed. All very misrepresentation of Crowne Plaza corp. as a whole. 1. My guest and I arrived 10:15 am March 02, 2017 (management please check who was on duty please check cameras, or actually lack there of). 2. Hostess was on phone and I was second in the line to be seated (I initially thought this place must be popular and was glad to wait my turn and be greeted). 3. When I meet said Hostess, I expressed it is my and guest "FIRST TIME HERE" and we are excited, "how does Sunday Brunch work"? Hostess professionally informed that Sunday Brunch is $42/person and "did you make made reservations. I agreed that my guest and I agree and would like to be seated. I pointed to a banquet room. Crowne Plaza Caffe Florian Hostess explained that was was for "over 5 people per table and this side is for 1 - 4 guest". I said "so... we should sit ourselves?" 4. Very very bad experience.

Great food

We really enjoyed the Father's Day brunch!

So so