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Inchin's Bamboo Garden

Inchin's Bamboo Garden

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3.4 Google Review
39024 Paseo Padre Pkwy, Fremont, California, 94538, United States
(510) 573-3754 www.bamboo-gardens.com
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May 10, 2018
Pathetic service on 5/9/2018 at 9Pm!! Ordered veg fried rice, got chicken fried rice, the manager wasnt even apologetic and said we ordered chicken fried rice and spoiled a birthday party!! The manager was very very curt and didn't have the curtosey to replace the item even after repeatedly telling them that they made a mistake. Manager said they cannot replace and will charge us the entire amount whether we eat it or not!! We felt like just getting up and leaving the restaurant! Since it was a birthday, we stayed back! To add fuel to the fire, they even charged us to cut a cake that we got from home, $10 to cut a cake?? Hello!! Never every step into this branch especially on special occasions! I'm demanding a sincere apology for this nonsensical and horrendous behavior along with a refund for the wrong item given to us !! The management has changed! The manager should be fired!! Unacceptable behavior in such a good chain!

May 10, 2018
We came here for a birthday party and you guys made sure it was spoilt in all possible ways! We ordered veg fried rice and we got chicken fried rice. We had one spoon of it and came to know it had chicken and when we asked the waiter he said he will call the manager. The rude manager came in and told that he will charge us for this since we touched it. Seriously? How on earth we will know it had chicken without tasting it? Then we asked him to replace it but he repeatedly kept saying he will charge for it. We thought he will charge for the replacement and asked him to take the chicken fried rice back and REPLACE it with veg fried rice. To our surprise, we were charge for both chicken AND veg fried rice. When asked abut this charge he was super rude and told us this is corporate policy and he will not do anything about it. This spoilt our whole evening and made us all angry! We will spread the unpleasant experience throughout our friends circle and make sure that everyone keeps themselves away from this restaurant! The server and the manager were the rudest person I have ever met in my life! Hope you go out of business very soon and stop cheating the customers.

Apr 21, 2018
Great place to eat india Chinese . Don't order Thai as it could be worse that one u try at home when you are a beginner. 0/10 Again it's congested . 50 people all in a small space . Table had a space of one feet . Seriously ? It's all about money or comfort / environment ? -0/10 Value of food to money - 3/10 for me based on my order . Good thing was Chinese food - 6/10 In this tough Indian food market in Bay Area u need to do more , even if u are chain.

May 10, 2018
Worst Customer Service Ever!!! IBG Fremont has the worst customer service I have come across in my life. It was not this way earlier. I think the management has changed and there is a terrible white manager who has an appalling attitude towards the customers. We were forced by the manager to pay for an order which was mixed up on the server's end. We ordered for a vegetarian fried rice but were served a non-vegetarian version of it. The server refused to accept his mistake and was unapologetic about it. We spoke to the manager and he refused to replace it with the vegetarian dish , he then insisted he will charge us for it because we had touched it and walked away in the middle of our conversation. How on earth do you differentiate a veg vs non veg fried rice before trying it out. This was not only insulting but an appalling behavior towards a customer. At the end we were charged for mandatory gratuity for the pathetic service. Also the quality of the food was terrible unlike how it used to be before. By far this was the most rude and idiotic manager I have dealt with in a restaurant. This place is being managed by a clown who has an appalling attitude towards customers. It wont last long for sure. Stay away from IBG fremont.

Jan 6, 2018
Never again. These guys have a new white manager. I will not post his name. But he threatened to call cops on us because we objected on his automatic addition of gratuity for 3 people party for a very small bill. This was ridiculous. We were with our 2 year old daughter .According to him, he considers a 2 year old kid as an Adult so its 4 people , which allows them to automatically apply gratuity. Seriously? Is this guy brain dead? And more than the money, it was the unethical billing and the way he handled the situation instead of complying and apologizing. Never go to this place. This manager should be fired immediately.

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Opening Hours

Mon:5 pm - 10 pm
Tue:5 pm - 10 pm
Wed:5 pm - 10 pm
Thu:5 pm - 10 pm Today
Fri:5 pm - 10:30 pm
Sat:12 pm - 10:30 pm

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