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Silver Lake Chinese Restaurant

Silver Lake Chinese Restaurant

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3.3 Google Review
805 IL-59, Bartlett, Illinois, 60103, United States
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Google Reviews

Refresh Reviews 3.3


Apr 24, 2018
Save your money and don't bother ordering from this place. By far the worst Chinese we have ever ordered. We ordered a Sweet and Sour Chicken dinner and a Spicy Orange Chicken dinner for delivery. When I ordered the food I asked for the sauce on the side for both meals. The girl must have been new since she told me all sauces already come on the side. After I ordered I got a call about 20 minutes later from another lady confirming if I wanted my Orange Chicken spicy or not. I should have known from that call the order was going to be wrong. My food arrived in about an hour and it was a MESS! The lid was not securely on the sweet and sour chicken so the sauce was EVERYWHERE - it soaked through the bag, it was in the rice and all over all the other food that was in the bag. Everything tasted like sweet and sour sauce - awful! The sauce clearly was not on the side for either dish and the chicken was so unbelievably soggy for both meals we couldn't eat it. I then called to speak to the manager - he told me he would either remake the food or credit my account for a future order. At this point we didn't want to wait another hour to have dinner on a Monday night and I made it very clear we would not be ordering from here again. He then became more interested in arguing how long he had been in the food industry than pleasing a dissatisfied customer. He told me the only way to get my money back was to return the food. RETURN THE FOOD?!!? I have NEVER heard of this before. I told him I would not drive to their location to return the food for them to throw it away in their garbage instead of mine. After a couple minutes of arguing he said he would send his driver to come get it. At the end of all of this he didn't even refund ALL of my money!! Needless to say this place is garbage. The food is TERRIBLE - worst Chinese we've ever had and the customer service is appalling. If I could rate this place and the management staff 0 stars I would.

Mar 13, 2018
I think 2 stars is generous, see it tastes great, I came from Crystal Lake and the Chinese food there was my favorite. When moving here I found this restaurant, but their foods gotten dry, not boring, physically dry, and has made me sick twice now. You'd think they'd cook their food all the way through or not use expired foods. I don't know what the problem is, but I almost had to go to the emergency room from their food.

Jan 27, 2018
The only place I order from. Never disappoints!

Apr 18, 2018
A Great Place to Eat

May 14, 2017
Excellent food great fast service my kids loved this place wants to come everyday. Strongly recommend this restaurant for great Chinese food

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Opening Hours

Mon:11:30 am - 9 pm
Tue:11:30 am - 9 pm
Wed:11:30 am - 9 pm Today
Thu:11:30 am - 9 pm
Fri:11:30 am - 10 pm
Sat:11:30 am - 10 pm

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