Swordfish

It was a rainy Monday, the lady simply wanted some California rolls after a stressful, and busy Monday. We arrived at 9:30PM. Hours on the door, and google state 10:00PM. Upon entering, it was vacant of customers but the doors were unlocked with decor, and music still on. We were promptly told "sorry guys, last call was at 9:30PM", and while they are cleaning, clearly all of the fish is still out. I checked my watch obviously in front of them, and tell them "I see, it is 9:31, so we missed it by one minute". Again, we are told sorry. I then pressured to order our food to go, and after they went back in a group huddle to figure out what to do, we were told "the chef says it is okay", at this point we no longer want to order, and we leave. If you have last call at 9:30PM, change the hours on your door to 9:30PM, and update google to 9:30PM. Do not deceive the public that you are open for business until 10:00PM, because you are not. Lock the doors at 9:30PM. If "last call" was at 9:30PM, why in the world were the doors not locked? If you cannot do that, at the very least have a sign on the door stating your "last call policy". Some advice, if you want to keep your customers, at least pretend you are happy to see them. Jenny looks at us often in displease, grabs us two menus racing off to the booth without us. Walk with your customers to the booth, never too far ahead. Second, smile. We are bringing you money, this is what you want right? You're going to sell me a roll that cost you nearly $0.80 (or much less) to make per roll and charge me $6.00. At least make me feel wanted when I come to bring you money. On our way out, we are never thanked by the staff except the two servers mentioned, and the chefs at the sushi bar. Always thank your customers, customer service is very important in the return of future business, and while American cultural standards are different than Asian, and Japanese standards; you have to understand your customers are generally American, and expect American business-customs (I can't stress the word business enough). Part of these customs are showing gratitude, and appreciation for the business brought. Please, if you are reading this, if there is anything you take away from this review it is to turn your music down. Turn it down a little. It's really loud. Thanks.

Monday night, no crowds. Food is exceptional. The Chilean Sea Bass is worth the trip! Everything is prepared extremely well. You will enjoy every bite, whether it's a sushi roll, anything tempura or the salad, everything is great. Service is just as good, very pleasant and nice. Always feel welcomed when we walk in.

Holy cow this sushi is good. Some of the best I've had in the Chicagoland area. The poke bowl is really good too.

Service in this place going to h-e-double-hockey-sticks in a handbasket. Been standing here with 2 other people at the hostess stand for 10 solid minutes without seeing/talking to anyone, despite the restaurant being reasonably full (it's Friday night, after all). One guy literally just turned around and walked out as I'm typing this. A bartender ended up stepping over when a customer specifically reached out to ask for help. They need someone with a little more attention to detail. So much potential being wasted here.

Best sushi in the area. Quality never falters. Service is always excellent. We've been going here for 17 years and have never had anything short of a superb experience.