Wingstop

This place is rated zero stars. I will never place another other with them again. I will tell all my friends and family about the terrible customer service experience. I placed an online order for delivery, and was given the wrong flavor and count of chicken in my order. My spouse called to make them aware of the mistake. He spoke to a nasty female worker who argued with him and told him they would give us our chicken on a future order. He advised the customer service rep that he would come in and bring the wrong chicken back and would like to receive what we paid for, she then tried to justify what they could not do to fix the problem then hung up on him. I hope this complaint makes it to the store manager for remedy. You need to provide customer service training to your agents as the customer can quickly take their business elsewhere. Customer service is service with a smile and problem solving to provide an agreeable solution to accommodate the customer when you have messed up. I would gladly stop by and train everybody, I do this for a living.

With pleasure, as an individual that believes in good customer service, I write this review. My only regret is that Wingstop has the individuals names listed as “Host” as opposed to their actual name on the receipt. My husband and I after a very hectic night, simply looking for some good food to satisfy us, stopped into what tends to be a consistent, Wingstop. We visited this Wingstop on 9/9/17 at 9:24 pm, and unfortunately, the host (a Latin or native American girl with long black hair in a ponytail done her back), left us wondering why we stopped there at all. I can tell you I will not visit again. This girl after watching us walk up to the counter continued to slowly refill some plastic sauce containers as if we were not even there. Now mind you, I understand that the host may have other duties, but it was at least 3-5 minutes of her facing us, slowing refilling the sauce containers. It was very rude. She did not offer a greeting, she did not say, “I’ll be right with you”, she just faced us, ignoring us, and then had the nerve to say, “are you all set” as if we needed more time to place our order. Which was not the case because we knew when walking to the counter exactly what we wanted. She then proceeded to completely mess up my husband’s name after that. After I placed my order (which I would not have placed after her rude behavior, if we had not already had a chaotic night), my husband and I walked away already knowing what the other was thinking. She will be reviewed. As I looked around the restaurant while waiting for food, I noticed a lot of teenagers and then realized why she still had her job. More than likely they were not the type to survey her. Unfortunately for Wingstop, my husband and I are the types (as this is our profession, organization consulting and development) and I will not be returning to that Wingstop to be disrespected. Just not worth the time, money, or wait. Oh yeah, we waited almost thirty minutes for our food, after waiting to have our order taken. If you have an option, go to another Wingstop or don’t go at all. It’s not worth the horrible service or your time. I should also add the guys cooking the food were playing around doing something when we walked in (other than cooking and preparing orders). I cannot even tell you what they were playing with some bin. I’m sure this did not help our wait time.

Took a long time to get an 8pc order or wings and a side of fries. I would say more than 15 minutes and the place was empty. If your hungry you might want to preorder so there ready when you get there. The tables were also sticky and dirty. By far the wings were good!!

Prices went up like 35 % wth cashier told me 29 dollars for a 15 pc meal with extra 5 pieces for 5 dollars. Which is like 10 whole wing with fries and drink for a quick lunch break.. he’ll no I’m not ever eating at Wingstop again

They used to have the best wings but their food has gone down