I'll just say we had an experience at this particular Culver's and I don't think we'll be going back, but not for reasons you might think, keep reading...
We were driving home from Iowa where the Army called my husband to go work and luckily my service dog, Harvey, and I got to go with him. I saw a sign for Culver's and I was so happy because I was craving a big, juicy burger with some crinkle cut fries, and a mint shake.
We're standing in line and my husband ordered and as I was ordering my dog got sick in the lobby area where the lines would normally form. Fortunately it was 3 or 4ish in the afternoon so they didn't have any lines and right after he had thrown up his water a couple and there small son came in behind us. My husband and I felt awful and as we were both making sure that Harvey was feeling better we saw that the majority of the staff were discussing who was going to clean up the dog vomit and at that time they were all engaging in the childhood game of whoever touches their nose last is it. At this time the boy that lost was complaining rather loudly as I said, "I'm so sorry, it's really not that big of a deal. Just give me some paper towels and I will clean it up myself." The boy handed me a whole roll of those brown paper towels, which my husband took from me and started wiping up my dogs water throw up, and I paid for our meal. The boy brings out a trash can and a bottle of cleaning spray of some kind and sets them both next to my husband. My husband is Army, and never complains, so he proceeds with cleaning floor.
At this time we continued our dining experience like normal, where I would go find a seat out of the way to not disturb people eating since we have Harvey, as my husband goes to get our drinks and any condiments and napkins. As soon as I sat down a sweet older couple came up to me and said that they couldn't believe that they would make us clean up our dogs throw up, and continued to talk as they were petting Harvey.
I never mind when people ask to pet him or even to ask questions about service dogs. I feel incredibly blessed to have him and I think he's so awesome that I want the whole world to know how truly amazing dogs can be. I just don't ever want us to be a distraction to a family going out to eat, but I never mind questions.
After we get our food the couple with the small boy came over and said that they were so upset about the way the staff acted that they were actually talking about just going to go somewhere else. They said if they had to clean up after there son they wouldn't have done it and would have just walked out. They said that the staff admitted to the fact that they wouldn't of had a problem cleaning up after a kid throwing up, but the fact that it was dog vomit was where they drew the line.
Poor Harvey always drinks when we stop and drank a little too fast, which he does sometimes. With no food, lots of water, and travel tummy you get water vomit. It's unfortunate for all involved, especially Harvey, but he definitely feels better once he gets rid of it all.
I can't blame my dog for getting sick. He's an animal and he's never going to be responsible for his own actions. I am however 100% reasonable for him. That's what I agreed to when I decided to have a Service Dog. That's also what I agreed to when decided to have a child. That child is 100% my responsibility. If that child throws up I can only assume that it's because of something that I fed them or something I exposed it to. It's not the child's fault, and it's not the restaurant's fault. I am 100% reasonable for that dog and that child. So when they throw up I believe that it's my responsibility to clean it up myself.
But if that establishment says don't worry about it, they'll clean it up, then Great, but I don't think you should expect it. Or if that establishment has certain guidelines on how to properly clean up after a throw up scenario then I applaud you, but that doesn't give me the right to get upset if it doesn't.