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McDonald's

McDonald's

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3.4 Google Review
600 W State Rd, Island Lake, Illinois, 60042, United States
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May 1, 2018
Be cognizant of your total amount for your purchases when using the drive thru.... I've had issues here where the person tried to tell me my total was more than what it said on the screen or what it should be according to the menu board. When I've made issue about the discrepancy suddenly the people (more than 1 person tried this w/me) have a hard time understanding the English language so I had to go into the store, more than once, & get the Mgr involved. I told the Mgr how I felt something wasn't right about this, it felt shady. The Mgr corrected the issue but seemed pretty detached from my main concern.... Employee theft. Which left me to feel as if the Mgr might be just as shady. I don't really go there anymore... Trust is lost.

Apr 7, 2018
Family went there for Saturday breakfast and play at the PlayPlace. First off the order was correct but they forgot things like syrup butter only two sets of forks when there were three meals. And there was a very interesting odor in the play area which made us not stay very long

Apr 17, 2018
Service is decent, staff is friendly, but getting a milkshake is a 20% chance. Machines are always "down." It's 2018, is this really an issue with today's technology?

Mar 21, 2018
Typical McDonald's with the most screwed up double-line drive up ordering I ever had the displeasure of experiencing. Drivers are rude, attempt to cut in front of you where the line merges. Then, the cash collectors ask you for payment for another's order. I've gotten incorrect change there more than once, as well. Plus, on exiting, it's difficult to impossible to turn West onto Ridge Road during high traffic volume times.

Jan 13, 2018
Horribly inaccurate in putting together the food itself and composition of the order. So constantly now that it's to be expected, my family had ALWAYS been missing, overcharged, or had the wrong food items entirely. It's not right. It would make sense if it happened when a rush came in, or if it's late/early hours to not always have the correct order. Workers and bosses are human. Working in retail/food industry, I know exactly how horrible it is. So just change.

INDUSTRY BLOGS

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