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Red Lobster

Red Lobster

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3.9 Google Review
3915 WestT 211th Street, Matteson, Illinois, 60443, United States
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Google Reviews

Refresh Reviews 3.9


May 15, 2018
Quite the tale to tell about this restaurant. Initially, we were here for a birthday party. The waitress was kind & patient with us, and did her personal best to keep us satisfied. After taking our orders, perhaps 20 seconds later, two plates came. One was for me, the rest of it for two other members in our party (they were sharing a plate.) Turns out, the meal wasn't ours but we could keep eating it. Sometime later the manager started talking to the table that the plates belonged to, and told them we ate their food purposely. This was not true, so a conflict arose between our party & the manager and after we threatened to call the police they ACTUALLY called the police. So, they came and words were exchanged...in the end we got their information. Do not eat at this place, unless you want to get the cops called on you.

Mar 23, 2018
Went with my children to enjoy some lobster. Left without eating because the place was so filthy. The woman's washroom was disgusting. One of the toilets was full and ran over and there was feces all over the seat. As soon as you walk in you were stepping into brown water. I asked a host for someone to clean the restroom and she replied that they knew and that someone was going to come clean it. I waited 10 minutes but no one came. During that 10 minutes I watched 3 female employees go into that washroom and use it but didn't clean it. 15 minutes later the manager showed up with a mop and bucket to clean it. She took that same filthy mop and bucket back through the kitchen. DISGUSTING! Will never eat there again

Feb 4, 2018
The food was good. But the service was terrible. I have my name to on of the greeters and we sat at the bar to wait. After we minutes I went to ask about our table. Turns out the woman, who was a manager, did not enter my name. When we were seated we had to wait another 10 minutes for the waitress to take our drink and appetizer order. Another 25 minutes went by before our appetizers were served. By the time we were severed our entrees we had been sitting at our table for almost an hour. The biscuits we did get were hot and tasty. The food was what we expected and also good. But I don't think we will done in there again. We may try the take out.

Apr 6, 2018
I was taken there for my birthday by family. The seafood was small ( shrimp and lobster) overcooked . Waitstaff we're excellent they had 7 birthday tables going at the same time . They were all pleasant very helpful and anticipated your needs .

Apr 5, 2018
OMG this was the MOST AMAZING experience I/we have had in a LOOOOOOONG TIME!!!! THANK YOU SO MUCH NOAH, you REALLY made my mom, sister and I dining experience the best! You were definitely ON POINT with EVERYTHING even had AMAZING conversation and shared some knowledge!! Noah is DEFINITELY one of you guys TOKEN EMPLOYEES and I give him a %100 A+++!!!! THANK YOU SO MUCH AND LET NO ONE DIM YOUR LIGHT!!!

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Opening Hours

Mon:11 am - 10 pm Today
Tue:11 am - 10 pm
Wed:11 am - 10 pm
Thu:11 am - 10 pm
Fri:11 am - 11 pm
Sat:11 am - 11 pm

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