Rafferty's

I came to Rafferty's today, March 27, 2018 for lunch with a group of seven people. I called ahead and they seated us promptly. Up to that point, everything was fine, but thereafter our experience was not good. Our server, Orlando was not familiar with the menu when We placed our orders. The drinks and appetizers were brought to our table in a timely manner, but thereafter everything was very slow. When our orders were finally served, there was confusion regarding what each of us had ordered. The appetizer plates were not cleared from the table, leaving little room for your meals. Drinks we're replaced with additional glasses but the empty glasses just remained on the table, adding to the clutter. Drinks we're again refilled sporadically by other staff members, not our server, Orlando. More empty glasses remained on the table. As we finished eating, no one asked if anyone wanted dessert, and no one brought the checks. As we just sat and waited, we stacked the empty plates and glasses on the table, making it obvious that we were finished. Our four year old granddaughter became restless and noisy. One of our party had to leave after making arrangements for another to pay for his meal. We were ignored by the staff. Eventually Orlando appeared with the checks, then disappeared, we sat a while longer. Orlando finally came back and took our credit cards and disappeared again. We still waited. After an unreasonable delay, I found a manager and asked him to expedite the payment process. By that time we had been in the restaurant for more than two hours. Orlando did manage to come back with our credit cards shortly thereafter. We have been patrons of this restaurant for fifteen years or more, almost always at lunch. Until recently, we had experienced consistant good service. In the past, the manager almost always came to our table and inquired to assure satisfactory service and food quality. This is no longer the case. We noticed that the manager was clearing tables, not greeting customers or supervising operations. In my opinion, a manager should not routinely be doing menial chores, he or she should be delegating and supervising. If staffing is so inadequate that the manager of a facility of this size is clearing tables at lunch time, it's an indication that the business is not well managed. It may also be an indication that a business will not be open in the future.

A great place to eat and relax. I love the chicken finger salad, cold sweet tea and hot potato soup. The waitress makes sure you are taken care of at all times.

this place was awful. we had some women she was so slow and she was making fun of my friend. and making rude comments the waiter beside us got our friends food and drinks in and out and she was the slowest waitress i have ever had in my entire life time. she never gave us refills, she was helpless

Was yummy! Service a little slow to start, but fine in the end.

Good comfort food and casual setting.