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The Stadium Restaurant at Belterra Park Gaming

The Stadium Restaurant at Belterra Park Gaming

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3.7 Google Review
6331-6367 Kellogg Rd, Cincinnati, Ohio, 45230, United States
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Google Reviews

Refresh Reviews 3.7


May 6, 2018
We have been enjoying visits to the Stadium for several years until this past Friday night. They were busy and we understood there would be a wait but.....after we were seated and our order was taken, it was more than an hour before we received our food. People who were seated after us received their food long before we did. We asked three times to speak to the manger in a 30 minute period. Finally, a waitress came to our table and said that the manager had been told that we requested to speak to him and he told her to handle it because he was too busy to speak to us. I asked for the manager's name and she asked me "why?". I told her that I was going to write a review on him. BOOM!! A minute later he appeared at our table with a very arrogant attitude. He said he was busy and he assumed that we were OK. I told him that it was not his job to assume we were OK but it was his job to give good customer service. When I told him that he could have avoided this situation by taking 5 minutes of his time 30 minutes ago but he chose to ignore us and this only escalated the situation. He then told me that I knew nothing of working with people and stormed away from our table. We were not even offered a discount on our bill. This was a very unpleasant experience. This manager's name was Woody and he has no business being a restaurant manager representing a very nice restaurant.

Nov 29, 2017
Come here monthly with 8-12 senior ladies to eat in Stadium Restaurant and then play dominoes. These ladies order off regular menu so checks avg. $15 - $19 per person if desert is also ordered. For the "umpteenth" time, once food is delivered, there was no followup from wait staff until checks were delivered, then once the bills were paid, our group was completely ignored (despite being seated right by the kitchen). This has happened multiple times, and I called out the manager on this several months ago when the waitresses stood with thier backs to our tables in an otherwise empty restaurant and ignored our attempts to get refills and desert. Manger apologized, provided deserts and promised retraining of staff. Well, that didn't take. My ladies are active senior citizens who play here because one of group is handicapped and travel is difficult but she lives close by. Unfortunately this is the only place in the area where they can eat then play dominoes that can accommodate her wheelchair. We've been here for 3 1/2 hours and it's been 90 minutes since Wait staff has been by, even with an uncollected check folder still on the table. I just wonder if the Stadium Restaurant's wait staff were older and/or more male; or if our group were younger and/or more male; whether these wonderful ladies would be treated more respectful and courteous manner

Nov 25, 2017
My husband and I enjoy coming here to eat. The one thing I wish they would do is have a alternate uniform. Some of these waitress are to big to pull these shorts off. Not trying to be mean just being honest.

Sep 23, 2017
Had a late night dinner after the fireworks next door. Place was busy but the service was great! Hats off to our server, Emmisha, and Jennifer, a manager who stepped in to help everyone during the rush. Live band was fun. The food was great! We came in just as the late night menu with a few less selections started. We were not let down by what was available!

Jul 3, 2017
Very nice dining experience! I had pan seared salmon, baked potato and broccoli. Everything was cooked to perfection. Three others at my table had good meals also. The waitress, Brooke, was very pleasant and friendly, and was a perfect server. There was a jazz band there also but not overpowering. We could enjoy dinner conversation. Although I was not interested in the 30 TV's they were there if you are in into watching sports.

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Opening Hours

Mon:11 am - 12 am Today
Tue:11 am - 12 am
Wed:11 am - 12 am
Thu:11 am - 12 am
Fri:11 am - 12 am
Sat:11 am - 2 am