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Refresh Reviews 3.4


Apr 13, 2018
My wife and I visited before the lunch rush and we had a mediocre experience here. There was no wait for a table and our waitress started out service quickly by taking our drink orders. Our table was stocked well and the coffee was decent, but despite the table being clean the floors were sticky like they had not been mopped for a while. We ordered the Turkey, Bacon, and Avocado wraps, but our waitress was kind enough to inform us that turkey was out of stock and did not make the last delivery. The waitress also took the initiative to confirm with the cooks that our orders were not prepared yet. We would have liked to know this much earlier, as we waited for what seemed 20 – 30 minutes before finding this out, but it was definitely better for our waitress to be informed of the situation and share it with us than not checking at all. The waitress brought back menus and allowed us time to re-check what we wanted to order. We ended up with the Simple Fit 2-egg breakfast with a side of fresh fruit and the Big Island Hawaiian Breakfast with a side of pancakes. Overall, our waitress was friendly, caring, and responsive, but the service was really slow for not being packed. The staff was flexible and understanding, but again during checkout the service was slow and our receipt still had our original orders on it so it took a while for it to get corrected. Everything considered, the food was great, the restaurant was not kept well, and although the staff is great something is going on behind the scenes that makes the customer spend too much time here for a simple meal. For this, I rate 3 stars. If service was speedy and the restaurant was cleaner (clean floors) I would have rated 5 stars.

May 10, 2018
Always great food and friendly waiting Staff. Love eatting here with my Wife on the Weekends.

Mar 30, 2018
It was a takeout order and to me it wasn't the IHOP standard that I'm used to. My grits tasted scorched and were hard, the pork chops were DEFINITELY smaller than before, and the hashbrowns were cold. Then when I got there I had to wait for the order and whomever answered the phone was unpleasant and had absolutely NO courtesy in her voice whatsoever. I understand it was late at night but still..... Things could've been a lot better. Was not impressed AT ALL!! The only reason I gave 3 stars is because the store was clean. #DoBetterNextTime

Feb 18, 2018
Not very well maintenanced, the staff does not pay attending to their customers and service is VERY slow. We waited for over 45 min to get our breakfast served to us. When it arrived it was warm at best. Then, when we were done we waited another 10 min to get our check. We finally just got up and went to the cashier in order to get our check. We saw our server 2 times. Once to bring our drinks and take our order and once to bring us our food. But we could see him....standing around at the counter drinking coffee and talking to the other wait staff not serving their customers.

Mar 19, 2018
I love their food but the service has always been terrible. Pretty much in every location I've tried. Every time I feel like eating IHOP food I give them another chance...then I regret it. How does it take so long to cook breakfast food?

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