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McDonald's

McDonald's

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3.5 Google Review
13230 S US Hwy 27, DeWitt, Michigan, 48820, United States
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Google Reviews

Refresh Reviews 3.5


May 16, 2018
Used to visit McDonald's at least once a week, and then I moved near this location. Now months go by between visits. During this visit, there were cars in the drive thru line all the way around to the entrance. So I went inside. There were no cashiers, and the lobby cleaner girl encouraged me to use the self-order kiosk. I'm sure that thing works great if you know that chicken nuggets are under the sandwiches category. It is soooo much easier to order verbally with a person who knows how the cash register works. For example, I want 3 kinds of sauce. I shouldn't have to wade through menus 3 separate times to do that. I could've simply said 3 words out loud if there was a cashier. But the self-order kiosk is not the reason I try to not visit this McDonald's location. My receipt came out of the machine at 10:55. There was one woman in front of me waiting for her order. I received my order at 11:13. You can yap at me about "changeover" or shift change or what-have-you, but 18 minutes at a fast food restaurant is ten minutes past being late. Maybe they should close the place for a half hour while they do whatever it is that makes the drive thru line get so completely out of hand and stay that way into the afternoon. And one of those sauces I had to wade around the kiosk to order? Ya, they gave me hot mustard instead of honey mustard. Seriously, this location deserves a pass. Burger King is across the street; Arby's is next door; Subway and Little Caesars are on the other side of the car dealership. All have better employees/management.

Mar 26, 2018
I visit this location regularly. The play place is a favorite for our children, however it isn't connected to the seated eating area. Sometimes the pump ketchup has some odd color and texture to it. Overall the restaurant is what I expect from a McDonald's.

Apr 29, 2018
I just went through the drive thru. We got our food and then it was literally 10 mins until we got our drinks. After sitting for a prolonged time, I honked my horn. The manager came to the window and told me to “chill”. I told her it’s not her job to tell me to chill. I’m understanding, but when it takes that long and your intentionally ignored at the window, I no longer have my patience. She was very rude and the customer service was seriously lacking! I would never recommend this location.

Apr 20, 2018
The food was okay, average McDonald's fare, however they up charged for little things like extra Mac sauce. I think it was $0.45 per item for extra sauce. Most other locations do not charge for condiments or general toppings.

Apr 17, 2018
Fast friendly service. Clean restroom and dining area. Great hot food.

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