Pizza House

HORRIBLE experience with a new manager that cost them a loyal customer. For years we've order from PH and more often than not, they get our order wrong, not my fault, they need to train their students better and/or have them READ the order. It didn't matter whether we ordered through grub hub or directly from the restaurant, they mostly got our orders wrong. Over the past few years there have been manager's who've been professional, apologized and provided some form of compensation. I've also offered to provide proof by sending a picture through text so that they could see we weren't lying. Fast forward to last night. I've noticed over the past few times (couple of months) that we've ordered from PH that when they got the orders wrong either through grub-hub or through a direct call, he would not provide compensation and provided a poor apology. He also seemed to have an attitude. Last night, we ordered a chicken Romano crusted chicken sandwich (they always either don't know they have this item on their menu or the cooks are just daft. Every time we order this sandwich they get it wrong 9x out of 10. My food was a grilled chicken sandwich and it was COLD, the fries were NOT fresh. So, we called and told the manager, ANDY this and he kindly apologized and offered compensation for the mishap, he was even generous enough to ask if we wanted something at no charge off of the menu, my daughter ordered some bacon and cheese fries and happily ended the call. Fast forward to receiving our food, the driver who was rude, had our fresh food in a bag and requested the old food. We indicated we have my daughter's, I heated mine in the microwave and ate some and threw it out ( it didn't taste good), he took my daughter's which they would have seen was incorrect when they got back to the restaurant to inspect it and said he couldn't give us the fresh order without ALL of the food, courtesy of his manager ANDY. Now if you've read this, you'd know that ANDY never said this over the phone to us. So, I called Andy as the rude driver took all the food he had and left. Andy gave a lame apology, when I asked if this was a new policy of PH he said yes it was but couldn't provide me with an explanation as to why he didn't mention it during our phone conversation and WHY he compensated us. He said "wrong orders happen a lot at this address." I said, "yes it does, train your workers to get it right, it's not our fault that they do, if he would have requested for us to keep the old food on hold and that they'd pick it up, that is what I would have done." Andy had NO response other than, blah, blah, blah. We were compensated, with a full refund BUT the experience left a sour taste in our mouths. I will no longer be a customer at PH, which is a shame because I ordered from them quite often due to a seriously busy schedule. Now, they've lost money and got a bad review thanks to the incompetent of dear ol Andy and his rude driver. So long Pizza House.

Pizza is pretty good but the prices are astronomical for the quality. You can get pizza of similar quality at other places which are a lot more reasonable. Would only go there for a special occasion, but even then there are other places in the area I would choose first. Fantastic if someone else is going to pay for you though.

Higher in price but definitely worth it. Some of the more complex pizzas take longer to make, but again it's totally worth it. It's a great place to bring your family or friends and spend a few hours. TVs show the different sports channels. Drinks of all kinds available. Lots of amazing appetizers, pizza choices, and deserts among much more.

Takeout experience. Overall, not impressed. Pizza and breadsticks were cold when they arrived, perhaps using a heat retaining carrying container could help. Milk shakes were just cups of strawberry ice cream, delicious, but difficult to enjoy with just a straw. Maybe improve the milkshake recipe, or consider delivering with spoons. EXTREMELY overpriced

Only been here once, but damn I wish they were closer to home, the pizza was amazing. Great location , MSU. Can't see the TV, well than stop staring at that delicious pizza and look up. Friendly staff and they were more than helpful for our large group (hockey team and parents) that came in on a Saturday afternoon without reservation and with limited time. That they were able to sit and serve without any problems. Cannont wait to be back in the area because they will be serving the best pizza to this guy.