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Wendy's

Name: Wendy's
Address: 22555 Woodward Ave, Ferndale, MI, 48220, US
Telephone: (248) 546-0261
Price range: $$$

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3.1 Google Review

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22555 Woodward Ave, Ferndale, Michigan, 48220, United States

(248) 546-0261 www.wendys.com/?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search

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Refresh Reviews 3.1

Trooper Long

Feb 21, 2018

If I could give this store a negative star. This happened last month. I ordered an apple pecan salad about 8:30 PM. The cashier was also the one who made my salad. She took my order and never asked me how I was doing. I am the only one in the store and it took over 10 minutes to get my salad, plus a large chili. They never apologized for the wait, though they did explain the salad had to be made from scratch -- the base salads made earlier in the day (food prep) were all sold. OK, I'm thinking, no problem. I don't mind. I leave the store, drive home and discover there are no blue cheese crumbles. I leave the chili at home, grab my receipt, and drive back to the store. I put myself through college working as a manager, and I work in a call center, so I know to remain calm. I told the same woman who made my salad that I was back because the order was wrong. The blue cheese crumbles really do make the salad. She never apologized. She brings out a small container of the cheese so I can add it to the incomplete salad. I knew that was bad service, so I ask for the "manager". The crew leader that showed up may have heard me but she failed to listen. She barely looked me in the eye. I asked what can the store do for me, could they comp an item? The best they could do was a soft drink. My time, my gas money, my lack of satisfaction thus far was only worth a soft drink. I filled out a survey and never heard back. This was my 2nd bad incident at this store; a year earlier, I ordered for dine-in 30 minutes before closing. The entire staff were loud and rude, as I sat in the sun room (now remodeled) and I could hear them all the way back in the kitchen making smart-ass comments like "he needs to go." Apparently, my dining in was getting in the way of their cleaning the room. I reported that in a survey, again never heard anything back. This store may be newly remodeled, but they have the same old attitude. Steer clear of this store. They really do not know anything about customer service, treating others with empathy, and they do not know how to remedy a mistake.

AJ Miller

May 28, 2018

Slow service is an understatement. Only a handful of people in line but EVERYONE'S order was wrong and needed to be returned. 2 refunds issued to the people in front of me. Normally have solid experience at other Wendy's. First time at Ferndale location. Stay away from this one

John Ortez

May 16, 2018

This place has never gotten my order right.. Like ever. You can come here and order any meal and they forget yoir fries, order nuggets along with a burger and they will forget your nuggets. Seriously how hard is it to gst an order right? I would never recommend this place to anyone that wants to get what they order unless you like going inside to tell them they messed up your order.

Angela Rodriguez

Apr 15, 2018

Even though it was a long line it moves a lot faster than I expected got to order and get up to the hand thing a lot faster that's why I thought it was a five star

A Taylor

Jan 14, 2018

Love the new remodel... looks so clean and modern. The food is served fresh, hot and fast with a friendly smile. Quick drive through service and I can't wait to enjoy my frosty in the new outdoor patio in the summer!

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Opening Hours

Mon:10:30 am - 1 am

Tue:10:30 am - 1 am

Wed:10:30 am - 1 am

Thu:10:30 am - 1 am

Fri:10:30 am - 1 am

Sat:10:30 am - 2 am