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Cracker Barrel Old Country Store

Name: Cracker Barrel Old Country Store
Address: 30750 Little Mack Ave, Roseville, MI, 48066, US
Telephone: (586) 293-5066
Price range: $$$
Rating: 1

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30750 Little Mack Ave, Roseville, Michigan, 48066, United States

(586) 293-5066 locations.crackerbarrel.com/mi/roseville/208/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places

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Reviews

Gayle

Sep 5, 2021

Customer

I went to Cracker Barrel with my adult children for breakfast. My daughter is a Marine and would have to fly out later that morning.We all ordered breakfast and our waitress brought only 2 breakfasts cause she didn’t put my daughter’s breakfast order in. So my daughter went hungry and couldn’t wait again cause she had to get to the airport. We waited for a long time too. The waitress and Cracker Barrel never offered to rectify this situation either. And whenever we went to this Cracker Barrel they are slow as molasses and the wait staff are filthy in there aprons! Don’t go to this Cracker Barrel cause it’s pitiful bad!!

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Alicia Jackson

Apr 29, 2018

Today was my second time coming to this location. The first time it was a bit busy so the fact that it took longer than expected to get our meal was over looked. This time insured my choice to NEVER return again. The first inconvenience started when we jumped in line online and our wait time was 25-30 minutes and once we arrived we waited an additional 30 minutes. Secondly our waitress was very unorganized. She brought out our biscuits, that we requested 3 times, and stated there was a shortage on plates and asked if we could eat on napkins. We were in quite a shock from that request. We then were trying to choose our meals and one of my colleagues wanted to substitute sides for other options as we do not eat meat. The waitress shot down all her requests but offered no alternative options. This helped in her decision not to order at all. After we noticed the parties that arrived after us were receiving their meals before us. Mind you the parties were of equal size. She brought out our food and my eggs were cold. My friend requested blueberries in her pancakes and once we received them there was none. They took them back to remake. During this we asked for a manager and he stated he had no idea that there was a shortage of plates and apologized. However there was still no sign of the blueberry pancakes. My children and I finished half way through our meal and the waitress came to say the pancakes would be out shortly with an apology that was more argumentative then apologetic. She even stated the plate shortage was “the norm” for the past 2 weeks with her apology. At this point I requested boxes for our meals because it was too much going on. My friend asked for the pancakes to be removed from her bill at least since she no longer wanted to wait. She came back and said “I took off half.” Which wasn’t the amount of 3 pancakes. We were just completely over the whole experience. I will never return to this establishment.

Rachel Mealer

Apr 11, 2018

I went on Easter Sunday, it was the only place open and I've eaten at one before this was the first time here. I don't remember my servers name but she was so sweet and kind and would love to have her as my waitress every time. The food was good but it looked and tasted like it had been sitting under the heat lamps or had been reheated. It wasn't very busy but there was a steady flow and the resturant was almost half full. I'd love to go back at a less busy day or time because every Crackle Barrel I've been to has been great so ill give this one another chance.

Julie Sun

Apr 24, 2018

Worst ever. Started with waiting 13 minutes to be seated, the hostess had no clue, shouldn't take that long to seat a group of 4, and a 2 person set. More waiting to get a server. Didn't get our drinks until our food came out, which took forever. Putting cold food on a warm plate is not acceptable. Butter and condiments should be served with the food NOT when the food is gone. Waiting in line 10 minutes to cash out is also NOT acceptable. Finally threw $ on the counter and walked out!! Restaurant should be separated from the store. We'll NEVER return!!

mark dombowsky

May 6, 2018

My fiancé and I ate at this Cracker Barrel and were served by Tina who did a fantastic job making sure we had a great night and were taken care of. Their location had suffered a power outage the two days prior so they were missing some of their regular items, but that didn’t affect the quality of food or service we received tonight. The manager Mark also came over and apologized for not having everything available. Their service was warm and professional, the food was great, reasonably priced and had nice portions, we highly recommend coming to eat here!

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