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Steak 'n Shake

Steak 'n Shake

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3.4 Google Review
542 N Marketplace Blvd, Lansing, Michigan, 48917, United States
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Refresh Reviews 3.4


May 16, 2018
We've all been to Steak 'n Shake at some point in our lives, right? They're all pretty clean, maybe a little run down. It's the people that really make the difference. Sure, the food is important, but the servers make or break your visit. This visit was just fine. The burgers were good. No crying babies in the place. Our server wasn't as attentive as she could've been, and the cashier was absent and then slow. All in all, just fine.

Apr 30, 2018
Our server was very friendly and our food arrived in a timely manner. It was cooked well but we had to ask for the extra fries we ordered. We also had to track down our server to add a to go order. Overall a good experience and we will definitely eat there again.

Apr 9, 2018
Food was fine, tipped 20%. That being said, I don't appreciate food coming out well after the meal has been concluded (a shake that came 10 minutes after I finished my burger and fries). Clueless as to why I was upset and trying to get me to take it with me when I said multiple times I no longer wanted it. I paid for the shake as it was technically served even though I did not want it any longer.

Apr 7, 2018
Place was dirty. The staff was rude to each other and my kids and I. Didn't get our drink orders taken for like 30 min and were pleasantly forgotten after that for another half hour. Food was poorly done and messed up. My burger was literally drowning in mustard my bread was disintegrating. The bathrooms were horrible toilet paper everywhere and you could see built up dirt on the floors. The main area was trashed The staff clearly didn't care and couldn't be bothered to care. Won't ever be going back completely ruined my girls and my fun day out.

Apr 3, 2018
My family & I went during a busy dinner hour so service wasn't "fast food fast" but neither was it major chain restaurant slow. Took about 20 minutes for all 5 of us to receive our meals. The food was good, service was good, the only reason I'm not giving it 5 stars is that 2 of us order shakes and they weren't delivered to us until after our meals.

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