McDonald's - Restaurant - Grand Rapids, MI - VerView
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McDonald's

McDonald's

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2.9 Google Review
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417 Michigan St NE, Grand Rapids, Michigan, 49503, United States
(616) 454-0778 www.mcdonalds.com/?cid=RF:YXT:GMB::Clicks
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Google Reviews

Refresh Reviews 2.9
Apr 4, 2018
Food was quick. Although they were kind of busy at lunch hour. The cashier did not seem happy at all, not once did I see a smile. I asked for the leafy lettuce on my McChicken, I got one small ball of lettuce on each sandwich. The place was fairly clean, and the soda was well carbonated.
Mar 20, 2018
This McDonald’s just doesn’t know how to put an order together let alone an order that is actually hot. The temperature of the food is basically room temp and you might have to plan your next birthday because that’s how long it will take to actually get your food. Definitely avoid this place if you are trying to go before or after regular business hours because it’s almost like no one works there otherwise.
Apr 10, 2018
Would literally recommend driving over to the Leonard and Fuller one over going to this McDonald's. Because you'll still get your food faster and it'll probably be made right from the Leonard and Fuller McDonald's. I've had a lot of not great fast food experiences but this place is just consistently the worst place I've ever been. The crew doesn't care, most of the time the back Drive person is consistently always on their phone, and I've even spoken to a manager once about how a girl sat there texting for a literal five minutes while I had no cars in front of me and I was waiting to pay. When confronted the manager told me there was nothing he could do and he didn't care. That's just the kind of care you should expect at this McDonald's. I hope you never go here so this place fails because they deserve it.
Apr 5, 2018
Lived in this area for over 20 years and the service and culture of this location has always been horrible. Terribly slow and rude service. Every visit includes employees using vulgarity or having personal, usually very inappropriate, personal conversations. The management and much of the staff seems to come and go each as poorly trained as the last crew. This is a culture that needs to learn what it means to take pride in their work. They do not. And frankly it's embarrassing and I want THIS establishment GONE! Grand Rapids is a great place, this location is a scar on the face of our neighborhood!
May 12, 2018
This McDonald's is excellent in the morning during the work week. Quick, accurate service from 7am-9am, Monday thru Friday. However, ANY other time leaves much to be desired. Service is slow. And drive thru etiquette is terrible. If you got hungry children on the weekend, afternoon or evening, don't go here.

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