Cafe Nini

I am a regular at Cafe Nini. I visited about a week ago and was very disappointed with the service and the servers. I had a reservation for 8:30, now I realize that occasionally tables do not clear on time thus your reservation gets pushed back 10-15 minutes. This was not the case. First of all, upon arriving at Cafe Nini my party and I were passed by the wait staff 5 times before I had to initiate a conversation with one of them to tell them we were here for a reservation. I understand they were busy but walk by patrons as though they don't exist is a big no no for me, at least say hi and we will be with you in a minute. After being told our table was not ready we patiently waited. When seats cleared at the bar we sat and ordered a drink. 40 minutes after our table was supposed to be ready and having had no additional contact with wait staff we decided to eat at the bar, obviously not our first choice. If the seats at the bar had not been available we would have left and gone to another establishment. After the meal we asked politely what the typical response is when a group is waiting 40 minutes for a table, generally in my experience the restaurant is overly apologetic, not the case here. We were initially told the manager would come and talk to us, when 15 minutes had passed we asked if the manager was coming. We waited another 10 minutes and then asked the bar tender, we were then told there was no manager as the manager had quit the week prior. So why is the wait staff telling us the manager is coming when there is no manager. The bartender then asked what was wrong and we relayed our evening and the frustration behind the fact that there seemed to be no process or procedure for guests that have to wait for, what in my mind was an extremely unreasonable, amount of time. Generally speaking, in order to please patrons, a restaurant will offer to comp a drink or a dessert. The bartender then got very rude and dismissive. To top off the evening a member of the wait staff came over and asked what the problem was, very rudely. We were then told and I quote "we can't possibly give free drinks or desserts to any group who has to wait for a table, we would go broke". We then had to wait 10 minutes for our check which was thrown on the bar with a here. I am hoping the rudeness and lack of concern over guest experience is something that will go away when a new manager is hired. I can honestly say that almost a week later it still bugs me and it will be a very long time before I head back to Cafe Nini or recommend it to anyone I know. Just for reference I would in the customer service industry and if I treated anyone the way I was treated I would be in serious trouble.

Bolognese was flavorless, veal chop bland and our waitress was unfriendly. We won't return.

Service was a little slow. He was slammed with tables.Seating is a little close, but the food was spot on.

The people who work there are fabulous and the food is made to order. Delicious! They have a dinner for two for 49.95 that comes with a bottle of wine and salad included. Reservations are suggested even during the week. Great bar for those who love eating at tje bar and the patrons are really friendly. Good time all of the time.

Excellent food. Beside regular menu there is a special menu with soup or salad, entre and bottle of wine for 2 for $49.95.