Pronto!

We went here to get brunch. From the moment we walked into the door to the moment we received our bill, customer service was terrible. We walked in and waited 15 minutes for a hostess to greet us. The once we sat down, the waitress didn't show up for 10 minutes. She forgot our water. I ran out of coffee and when I asked the waitress, it took 15 minutes to get coffee. We ordered a few drinks and that took nearly 30 minutes to receive them. When we got our food, the biscuits and gravy were very salty, and our friend ordered her french toast which was burnt. On top of that, they hid the fact that they were burnt by flipping over the burnt side down so you couldn't see it. Then we requested to speak with the manager, the manager came and said he would comp our meal and bring a new order of french toast. This time, they weren't as burnt. When we received the bill, the waitress stated that the manager took 50% off our bill. We informed the waitress that the manager said that he would comp the bill and not the drinks. Then the manager came by and said he took everything off finally and we were left with paying for our drinks. By far, the worst, experience and quality of food I've experienced in a very long time. I would highly NOT RECOMMEND Pronto!

If I could give this place a 0 star I would. I have never EVER EVER been so disappointed in my life. I made reservations 2 weeks ago just because I wanted to make sure we could have a place here as this is one of my Mom’s (used to) favorite restaurants. We walked in ready to be seated for our reservation, the waiter told us “sorry we got really swamped for Mother’s Day, we are trying to get your table ready”...umm, what is a reservation for and why weren’t our places reserved? Then one of the waiters told our guest that hey didn’t know what was going on and to just go “look around”. Look around? She had never been there before! It was a surprise 50th birthday for my mom, not so much a surprise because we weren’t even seated until after she came in which was at 1:30pm . So we said surprise at the door. That really disappointed me. We sat down, from the get go, they were rushing to prepare our table, the floor wasn’t even swept before we sat. They rushed to buss our table. And one of the waiters half rolled our silverware up in napkins and the rest just put directly on the table and handed us napkins as if we would fold them ourselves. We ordered the bottomless mimosas and it took forever for them to get there almost 15/20 minutes. My sister had asked for high chairs for her sons and it took almost the same amount of time. We were in search of our waiter constantly because we were ready to order and we hadn’t been asked for almost a half hour, it was 2:00pm at this point. We waited an entire hour and still didn’t receive our food and said it was “probably” on its way. It was 3:04....we ordered breakfast food... don’t call yourselves pronto if you can’t do it that way. The manager, I’m not sure who he was kept blaming it on Mother’s Day. Excuse me, I work as a customer service representative, I’m not blaming anything on a holiday or a busy schedule, because then you’re blaming customers. I would try my hardest to find a solution and correct the situation. My boyfriend told him how long it had been and he replied “it was not that long, I can get the ticket”...you must be out of your damn mind. Did you really just speak to someone like that?? Then offered to buy a bottle of champagne, my sisters wanted it but I was through. We ended up not getting our food and leaving. I could not believe this out of this restaurant. I was in tears when I left because I had planned all this for my mom and this was a disaster.

Shocked from the response of the tweaked out-tooth grinding bartender who responded, "I don't have time to make your manhattan". After previously ordering the same drink I defended my request based on availability as he eventually, without remorse poured whiskey over ice with drops of bitters... My take away is that, I'm glad pronto has the audacity to select the drinks they'll make for their costumers. I'm grateful for their business there is a support base naive enough to endorse this kind of behavior.

One of the cutest places I've been to this year! The service was amazing, the food was unique, and the dessert was fantastic!

Very nice employees, amazing food but it's worth the price you pay. Can't wait to come back again.