Taco John's

Won’t even make a gluten free substitute for the meat and potato burrito. I wouldn’t care if it came in a hard shell. Every other Taco John’s I have been to has made a substitute for any gluten free person. This owner and staff must not give a damn about making the customer happy. Don’t even get me started on how nasty the staff is when you mention gluten free. I have heard comments from the employees about how the company doesn’t/ won’t serve people who have gluten issues. Obviously the owner must not want to keep making even more money, must be comfortable with the $ amount they make. Not realizing how much more they could make if they would want to please everyone. Like I said earlier, every other Taco Johns is glade to make a substitute cause maybe that gluten free person will spread the word about how awesome it was to be able to get what they wanted. Not at all pleased with the restaurant. And to top it all off. THEY CANT GET MY ORDER CORRECT!!!!!! Not pleased one bit.

I’ll start off by saying I’m generally a very big fan of Taco John’s, and am not one to take the time to leave a negative review for a restaurant without enough reason to motivate the effort. Tonight I was given enough reason. I went through the drive-thru of your Blaine, MN location around 8:15pm, ordering two large potato oles, one bean burrito and a small Mountain Dew. At the window, Zak read my order and handed me a large Mountain Dew. I corrected him with what I had actually ordered, he carelessly nodded at me and asked that I pull forward to wait for my potato oles. After a few minutes my food was brought out to me. As I got down the road I realized I was missing a potato ole, so we went back through the drive thru where I explained that our order was incorrect. While we waited in line, I opened my bean burrito to eat it only to discover it, too, was incorrect. Getting more frustrated at the effort it was taking to get my order, I finally pulled up to the window where I was helped again by Zak. Instead of apologizing for the wait or for the fact that I had to turn around to get my order, Zak demanded that I give him back the bag so he could see what was inside. I was quite surprised. I asked if he was serious, and at the same time a co-worker was trying to ask him what the issue was. Zak was very rude to his co-worker, blatantly ignoring his attempt to help, and continued to demand that I return the burrito in the bag in exchange for the correct bean burrito I had ordered. I’ll be honest, the fact that I may have gotten a free super burrito out of the deal was the only silver lining I had for going through all of this trouble. Now, instead of getting any apology or any effort whatsoever to remedy the mistake they made on my order, I simply got what I originally came for, without any regard to the extra lengths I had to go to to get it. And when I questioned him taking back the burrito, he literally held my bag back from the window, refusing to give it to me until I returned the other bag to him. Meanwhile, his co-worker stood by trying to help and was being rudely ignored. Did I mention that today is my birthday, and this was my guilty pleasure present to myself for the day? I’d love to tell you that was the end of my story, but then I got home to EAT the meal I just worked so hard to get. I could barely stomach the grease-sopped potato oles I re-returned for, to be honest. And the first bite of my bean burrito was ENTIRELY onion. Not just a little extra. Not a few more diced pieces. I mean, large slivered chunks of onion. Sadly, this form doesn’t allow me to upload the photo I took of the burrito and the amount of onion I spit out of it. ...and I even gave it another chance, but the onion-overload went all the way through. Gross. And I’m an onion lover. I really want to throw this burrito away, but am concerned that Zak is going to demand it back if I complain and ask for a new one. I have to say, I’m a big Taco John’s fan and have been since I was a kid. I’m generally a person who likes to go online and write positive reviews because I’m in digital marketing and also used to work retail, so I get it! But tonight’s service was absolutely ludicrous and Zak doesn’t appear to yet have the skill set to be making any decisions in the workplace. Rude to customers. Rude to co-workers. Poor decision making. To make a customer that upset over a burrito? No apology, just an accusation? Listen kid, I don’t need to drive 5 blocks out of my way to try to get a free sack of tater tots, and I don’t feel like being insulted or wasting my time, especially on my birthday. I think Zak owes his co-worker an apology, and I want to thank whoever the other gentleman was for trying to actually provide me with customer service.

Love Taco John's but this location needs some work. The last 2 times I have visited this location tacos have been cold and staff is not the most friendly.

Most of the staff are noticeably good at their jobs. Consistent quality and service, can't ask for more.

I'd forgotten how awsome Taco John's is. Screw Taco Bell! The prices are similar but the food is absolutely amazing. Thanks for a great visit guys!