Arby's

So I dislike coming to this restaurant for one big reason. The customer service always sucks. However I work for a group service program that takes individuals with intellectual disabilities into the community and often Arby’s comes up as a choice they make. The manager in particular, you will know her when you hear her, is very rude and unprofessional. She’s been there for awhile and is always yelling at employees, acts very annoyed everytime you try to interact with her and ask questions, and won’t own up to her mistakes. My final tipping point was our last visit with our individuals. One of my staff asked them for a fork for one of our individuals who had to use a fork, and she rolled her eyes and acted like it was a problem. Then came my situation. I saw 2 people before me order salads, I saw her with a head of lettuce in her hand in the back right after. I went up to place my order and asked for a salad with chicken and was refused. The guy said we are not serving anymore salads cause we are too busy and our prep guy didn’t come in. Again she had a head of lettuce in her hand. Whatever though, I’m working with individuals so I didn’t want to argue. I asked for Buffalo chicken strips, which took awhile to get. Mind you I got them and they were fresh and hot, so hot I couldn’t touch them at first and they were covered with too much sauce. So I went and asked for a fork and manager got snappy and said “What didn’t I already put a fork in their? I never forget forks, I always put them in.” Rolling her eyes she got me a fork. I also asked for ranch and she said it’s already in the bag. I actually wanted a second one cause I knew one wasn’t going to be enough but again I didn’t want to be confrontational like her. Another complaint is how impatient she is. My individuals take time to do stuff, meanwhile she’s screaming out their orders, and not giving any of them a chance to get up to counter before she keeps screaming out the number and getting impatient. Customer service here is seriously lacking

The food is wonderful but the prices are a little bit expensive in consideration that it is fast food. The customer service is wonderful they are very friendly and eager to please. We will be back occasionally

The service here is absolute garbage. Not only do I always sit in line for AT LEAST 15 minutes, the manager is extremely rude and unprofessional. Let me tell you, you will know her when you see her. I don’t know how someone so rude could hold a management position. If she worried about the cleanliness of her restaurant as much as she worries about arguing with customers maybe she would do better. I love Arby’s and don’t mind the price but she makes the whole experience disgusting. Maybe when they get rid of her I can consider going back.

Typical arbys. Good food. Clean dining area. Friendfly staff. Quick service.

My family and I were meaning to try arby's for a while, after a family trip we arrived at 9: 24 PM on Sunday May 27th (we were 15 ppl) yet all doors were closed and employees tried their hardest to not even look at us, as if trying to deny they had customers at the door. Had to go to Wendy's next door