Okay well let's start off with the fact that I only eat McDoonald's once in awhile especially for breakfast but when I went in there and ordered hotcakes meal not only did I not get the pancakes but I also ordered a McGriddle meal and instead of a McGriddle I got a biscuit because I had ordered two special biscuits on a McMuffin bread, so I called they said they would fix it I couldn't get to it that day so I had to go to the next morning and when I went the next morning the manager seemed to fix it without a problem, but I don't know why but someone in the kitchen decided to put their input and say oh well the manager said they were going to fix the pancakes not the whole meal and I was disturbed by this because it shows what happens when you only listen in on half a conversation, and I can say on my first phone call to the manager she said she would only fix the pancakes if I was able to return to the store as soon as I could...and I was unable to do that so I made a second call back to the manager explaining how I would not be able to return to the store that day so she said she would replace the whole pancake meal and would fix the mcgriddle sandwich which I was okay with...so I said to the gentleman working in the kitchen your comment was unnecessary. If anything it really upset me. And so the manager was kind enough and fixed both meals which I was very happy with, but I also ordered some other food to go and 2 caramel Frappuccinos well the meal was done but my drinks were not and when the manager had to finishing making my drinks because one was started but never finished being made she seemed as if she had an attitude and when I asked for extra butter and syrup for the pancakes her facial expressions look to me as if I was being an inconvenience to her...even though I did pay for the extra food...and also as I'm waiting for my food I happen to see a coworker of my husbands and all he wanted was one large coffee before his shift and guess what the coffee maker was working and was told to run across the street to the other McDonald's if he wanted his coffee....are you freaking kidding me...I know that's how I like starting my day with a nice cup of coffee...so your telling me there's not another coffee maker they could of used or had someone come look at it if not fix it I'm sure doing opening prep they noticed and should of called someone to come take a look immediately. Because most customers that are ordering breakfast are going to ask for coffee to go with it. To me this is the first time I've ever wrote a review on a fast food restaurant and I'm not one to judge I worked in fast food restaurants most my life and I understand the quality of customer service and I'm very deeply disappointed with the way this McDonald's runs I hope someone sees my review and hope corporate can get this fixed.. thanks for reading my review