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Chipotle Mexican Grill

Chipotle Mexican Grill

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4.2 Google Review
3496 Erie Blvd E, Syracuse, New York, 13214, United States
(315) 446-3530 www.chipotle.com
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Google Reviews

Refresh Reviews 4.2


Apr 30, 2018
Ordered two burrito bowls and tacos. On one of the burrito bowls I had asked for half and half of two meat choices. I kept getting asked along the way down the line if it was half and half or double, I kept replying “half and half”. At checkout the cashier asked me again which I again replied “half and half”, she then asked her colleague and they whispered to her that the person messed up and put double meat so to charge me extra (which I was able to hear). I then asked her why I was charged an extra for half and half and she apologized and removed it. She then proceeded to add the other items to the bill and charged me at which point I paid. I noticed as I was paying the price seemed high so I asked for a receipt which she initially grabbed immediately and crippled up which I found strange. After examining the receipt I noticed that she actually charged for an extra burrito bowl so I had to return to her to ask why. She then attempted to give me a refund but needed the manager to swipe his card for approval at which point the manager issued me a refund and apologized. To me this all seemed deliberately done and I cannot believe that they are trying to SCAM their customers like this. Most people wouldn’t have noticed which is why I feel this review is necessary for people to be careful when ordering from cashes that do not have a proper display to show the charges and rip up your receipt without asking you. Completely unacceptable and I am contemplating putting in a formal complaint to upper management about this experience.

Apr 16, 2018
Food is great, especially the burrito bowls. Meats are delicious and flavorful, especially the steak and chicken. All salsas are delicious, but corn salsa is a hidden gem that can often be easily missed. Guacamole is excellent. The line can sometimes be quite long, so if you plan on ordering take-out or for a large party, app ordering is recommended to bypass the line.

May 8, 2018
This Chipotle is like many others I've been too. The service is good and the restaurant is always clean. Whenever the line gets backed up, the staff are quick to speed things along. I've never had a bad experience at this location.

May 30, 2018
This store continues to have great food plenty of good selection and good prices. It helps to know what you want ahead of time just due to the sort of cafeteria line setup they have but don't let that stop you from going. I used to be a regular here just restaurants when we went next door to escape the estate Shopping Town Mall which by the way has moved to the destiny and change their name to the Museum of intrigue. I really wish Destiny had Chipotle Mexican Grill cuz I be there all the time.

May 16, 2018
I love Chipotle but something is always wrong with this location. I've been a few times and the first time they didn't have any lettuce for salads. The second time they were out of cilantro so all of the food didn't have the cilantro seasoning at all which made their food below standards.Every time they were out of the hot sauces that they keep near the soda fountains. Really disappointing for someone like me who LOVES the brand.

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Opening Hours

Mon:10:45 am - 10 pm
Tue:10:45 am - 10 pm
Wed:10:45 am - 10 pm
Thu:10:45 am - 10 pm
Fri:10:45 am - 10 pm Today
Sat:10:45 am - 10 pm

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