Understandably, it was Mothers Day. However if doing an online check in did not apply for this day, it should have been removed as an option. The wait time online for a party of five had said 30 minutes. We ended up waiting an hour. To top it off we had driven an hour and a half because that was the closest Olive garden. My mother, not being physically in the best of shape with a bad back and hips, had a hard enough time making the trip let alone stand over an hour before being seated. And whatever happened to delighting your customers so they return again? Two of us at the table had the soup and 3 of us had the salad, unlimited because we all ordered an entree. Even though it was busy, our waitress I'm sure did her best. However, I was neglected to be asked if I wanted more soup. As a matter of fact,I waited so long for her to return to get more soup that I ate the last bit of salad in the bowl. Not getting another bowl of salad because I was eating it, but are it as to not go to waste. Sat for 20 minutes waiting for her to return at the end of our meal as well before having our food boxed. Waitress took it upon herself to add a $4.79 garden salad to our bill. After wanting to argue with me about adding it, claiming she asked if I wanted more soup, she finally offered to take it off our bill. I said no, after peer public embarrassment, I took it off her tip instead . Another bowl of soup would have been twice as much as the scoop of salad that I had had. I do believe that staff should be trained differently. That will be the last time we choose this Olive Garden for any occasion. When a table is spending $150 on their meal, I don't think that raising a ruckus over $2 worth of salad is worth losing a customer.
