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Refresh Reviews 3.5


Apr 29, 2018
We went to get seated at approximately 5:30pm and were told it was only a 20 minute wait, which seemed reasonably. After about a half hour I went back and they said they are still waiting for tables. Finally we received a text saying our table will be ready soon. Over an hour had gone by since we were told it would be a 20 minute wait. My wife and I gathered up the kids and proceeded to the hostess. She said our table is getting ready and when the hostess comes back, we would be seated. Well, another 15 mins went by and groups of people were being ushered to their tables. The hostess asked for my name again and my wife told her. We then received another text saying our table was being prepared!! Must have deleted us out of the system. Why would we get two separate texts confirming our table would be ready?  Finally we were seated. The waitress was nice. Thank God. Our appetizer came out very quick. We ordered 3 entrees. The waitress brought out our drinks. It was all correct. The margarita was tiny especially because it was $11.00!!! What a rip off. The waitress brought out only 2 of our entrees, the California roll entree and the shrimp tempura roll entree. They were lackluster at best and the taste did not compare to normal sushi restaurants. The waitress came over after 10 mins and asked if we could get anything else and I said, yes, maybe our last entree? Well, that didn't come out for another 15 minutes. My family had eaten all their food and finally mine arrived. It was good (sweet and sour chicken). I can't believe we paid that much for such horrible service, food, management and waiting for a table. If it was up to me I would have left a 0.00 tip but we are decent people. Any help would greatly be appreciated. I don't think I could ever go back after that atrocity.

Dec 29, 2017
Not impressed. Third time with poor service. Went for lunch and was seated quickly. Waiter took the order and disappeared. 20-30 minutes later had to ask for the soup with our entree which arrived immediately after the soup so chilled while we ate the appetizer. Had to ask another waiter to refill drinks. Totally different from the one in Rochester so it must be training and management. Not recommended.

Apr 7, 2018
Food is good, but not great. Wait staff can vary: some are very nice, but some are not. Sushi is decent.

Feb 24, 2018
Good service. Good food. a little bit pricey but way better than regular Chinese food.

Sep 6, 2017
Poor outside service. Me and my girlfriend went for a 3rd time to P.F. Chang's thinking maybe this time it would be better following the first 2 poor serviced visits. This time was no different, in fact it was actually the worst of the 3. It took us 15-20 minutes for a waiter to even take our drink orders let alone serve them. Both of our soups came our room temp. Our meal that we split, which we got in the past, was greatly downsized and lacking meat even though I ordered extra for the extra $3.00 (I mean literally I only found 3 shrimp and 6 pieces of bite sized beef and it was supposed to feed 2). So at the end of the day, this place is overrated. Prices or way too high with no service and quality to match. I've had way better experiences at Ping On just 3 miles away.

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Opening Hours

Mon:11 am - 10 pm
Tue:11 am - 10 pm Today
Wed:11 am - 10 pm
Thu:11 am - 10 pm
Fri:11 am - 11:15 pm
Sat:11 am - 11:15 pm