Bonchon - Restaurant - Chapel Hill, NC - VerView
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Bonchon

Bonchon

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4.3 Google Review
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205 E Franklin St, Chapel Hill, North Carolina, 27514, United States
(984) 234-0788 www.bonchonchapelhill.com
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Google Reviews

Refresh Reviews 4.3
May 27, 2018
First, let me get it out the way that the food was good and the service was fine. The biggest issue for me was that the bathroom was NOT accessible for wheelchairs. The bathroom was small and it had two stalls. The stall at the end was the accessible one and, strangely, the door opened towards me. But it didn’t open all the way, so there was barely enough room for a person who could walk to get into it. There was absolutely no way I could get into it. I went to the manager and showed her how it was inaccessible and she gave a lot of excuses about how the bathroom was already there before they bought the place and how they didn’t realize it wasn’t accessible. Part of being a business owner is knowing the laws. The fact that you don’t know how to follow the ADA and you never checked the bathroom to see if people could even get into the second stall is shady. Do better, make the changes, and maybe I’ll change your rating.
Apr 22, 2018
I went here on a Saturday at lunchtime with my family. It was quite busy, but we were seated right away, and the wait time for food was very reasonable. Six dollar (super delicious) cocktails are very reasonable for Franklin St. The chicken was superb. Fresh and tender, super crunchy crust. I didn't have the soy garlic, but the spicy wings have a really nice spicy/sweet flavor. I don't understand anyone complaining about the serving sizes of the chicken. My brother (who's sixteen and a bottomless pit) only just managed to finish all of his small serving, and said he was too full for dessert. Friendly staff. Definitely worth a try if you're in the mood for chicken.
Apr 12, 2018
I was so happy a Bonchon finally opened up in this area. I first experienced Bonchon when I visited Boston and it was amazing. However, I'm sad to say that this Chapel Hill location doesn't meet the expectations. The food was incredibly slow. Be prepared to wait up to 45 minutes. The wings barely have any meat and look more like tiny drumsticks. In fact, some customers have complained that they ordered wings and received drumsticks instead because that's how much they look like tiny drumsticks. Additional sauces and rice cost money. The bibimbap stone pot is too hot and overcooked the rice. Normally the stone pot is supposed to make the rice crunchy, but it burnt the rice instead.
May 31, 2018
Prompt, very polite service. Very clean restaurant. Bibimbap with spicy chicken is excellent! Healthy sized portion. Very affordable for how much food you're served. Would recommend highly to anyone!
Jan 20, 2018
Overall my husband and I were very disappointed in our experience at Bonchon. We’d previously heard positive things about the chain and excitedly awaited its arrival in Chapel Hill. We waited about 10-15 minutes to be seated once we arrived, which was no big deal. However, it took about another 15 minutes for us to have our order taken and then it took an hour for our food to come. We arrived over an hour before closing and we didn’t even receive our food until at least 30 minutes after closing. In terms of the the food, the chicken wings were tasty (despite the long wait), but the fries were INCREDIBLY small and overpriced. We ordered seasoned fries (which were $7) thinking they would be enough to share and that would be a specialty, step up from the regular fries (with fresh Parmesan and seasonings). They were not specialty, or enough for two people, they were literally just fries with seasoning with a portion size that I would’ve expected from the $4 fry option. It also took a really long time for us to receive our check and to go box. Honestly it kind of felt like everyone around was really unclear on what to do and restaurant operations/procedures. I definitely understand that there is a learning curve for a new restaurant, however this opening felt rushed. The bar isn’t stocked yet, service was extremely slow, and there were no managers walking around checking in about service. If you’re going to check this place out I’d wait a while and see if they work the kinks out. I’m not sure if I’ll be back because there are definitely other cheaper and faster Korean Fried Chicken spots nearby my home in Durham.

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Opening Hours

Mon:11 am - 10 pm
Tue:11 am - 10 pm
Wed:11 am - 10 pm
Thu:11 am - 10 pm
Fri:11 am - 10:30 pm
Sat:11 am - 10:30 pm Today

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