I recently made a reservation for a birthday celebration and expected the details to be well covered as I confirmed on the day of, with assurances that the menu would be printed acknowledging the birthday of my family member, and that our table would be ready upon arrival. Disappointingly there was no table available to us when we arrived, and the menu was not printed with the birthday wishes discussed and promised upon making the reservation and thereafter, confirming. In fact, the hostess acted as if she was surprised and confused about the reservation for 3 when we showed up. When I returned to the hostess station once finally being seated to make the staff aware of the oversight in printing the menus as promised and expected, they were apathetic and clearly uninterested, offering an empty promise that the manager was in the back correcting the mistake, and would be bringing updated menus to the table with the birthday wishes printed. Of course, several minutes later, no updated menus, manager, or any other staff arrived and no offer apology was extended. After a mediocre dining experience and yet another extended wait for our server to finally return with our check, we finally left the restaurant without any level of service and feeling quite deflated rather than celebratory. I offer one star as the valet was the most pleasant part of the evening. The one star is for that experience only. For the lackluster level of service and the price, I'd rather not return and do not recommend this establishment / location to anyone seeking a great dining / celebratory experience. To be clear, while it may be perceived as an upscale dining experience, it definitely acts and feels exactly as you would expect from an average chain restaurant. Save your money, your plans for special memories, and your time, and go elsewhere.
