My family and I just had a very upsetting experience at Bojangles. We are regulars at our local restaurant, in Granite Falls, NC. We usually go once a week or every other week. Tonight when we first got there we heard the employees saying that there would be a 15 minute wait on chicken. So we sat down, about in the middle of the store. We waited about 20 minutes and I went to stand at the counter to wait on our food. My husband stayed at the table with our three young daughters. While I was standing there, two young men came in the store and went up to the register. They started talking to an employee behind the counter who was working, her name was Meghan (Her name tag had it spelled "Meghan" but the receipt spells it "Megan", so I'm not sure which is correct.). The employee, Meghan, started complaining about a customer she had earlier in the day who she had an altercation with. She began cussing, very loudly. She was saying the "f word" and the "s word" constantly. She also was saying the word "retarded" over and over. My husband and young daughters could hear her from halfway down the restaurant. My husband went to the counter to ask for the manger. At first the manager on duty was ignoring him. But when he mentioned contacting their cooperate office she started talking to him and became apologetic. My husband asked for a refund. We had been waiting for well over thirty minutes and the behavior from Meghan was unacceptable. It seemed like one of the young men who was talking to Meghan might work there as well. He went behind the counter to show the manager how to give a refund. While my husband was talking to the manager, Meghan was at the counter where the straws and napkins were. I went to her and told her that I was the mother of a special needs child who passed away over two years ago. I told her she might want to think about using such offensive words while she is at work in a family atmosphere. She basically blew me off. All she said was "okay". Our daughters had already gotten their food, and the manager on duty gave me and my husband our food anyway. However, the whole time we were eating the employee Meghan kept staring at us, shaking her head. At one point, one of her friends high fived her and she looked right at us and smirked. She was just standing around talking to her friends the majority of the time we were there. The manger had to tell her several times to get to work. She finally started to clean the tables, again, starting at us the whole time.
This was a very upsetting and disappointing experience. We go to this Bojangles often and to have that sort of offensive attitude from an employee was unacceptable. I even had other customer come up to me and thank me for me and my husband complaining about her behavior. It was absolutely unacceptable and very offensive.
Bojangles
4790 Hickory Blvd, Granite Falls, NC 28630
Our check number: 178266
Date and Time: 5/3/2018; 6:16 PM
