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SUBWAY®Restaurants

SUBWAY®Restaurants

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2.8 Google Review
3020 N Main St #256, Hope Mills, North Carolina, 28348, United States
(910) 425-8888 www.subway.com
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Google Reviews

Refresh Reviews 2.8


Jan 12, 2018
Terrible customer service and no pride in their work. I made an online order for 30 minutes out. After 15 minutes they called me to say they didn't have any more wheat bread at 5:30 at night. First, how long does that take and why would they have not made more bread earlier so they don’t run out? Sounds like poor planning at best or poor management. Trying to reduce waste is a good thing for sure, but losing customers is the best way to lose profits. I ordered three subs and had to change the bread on them, which sucked because I had made the order at home and had to guess what substitutions my family would want. You would think for something like this they would offer me some kind of compensation, free cookies, a drink, or even a sorry, but they just said, it will be ready in 15 minutes. When I arrived, the two ladies working the counter we're polite and friendly, but also seemed pretty spaced out. I ordered and paid for the subs online so when I showed up they just handed the bag over the counter to me with almost no conversation. I asked them if they typically do something for their customers when something like this happens and they both said no and made some very sour faces. I told them I was going to write a review and then they said, very condescendingly “sorry about that”. Not sure if these girls were in their right mind at the time but clearly they have no concept of real customer service.

Apr 10, 2018
If I could give O stars I would . I came in and asked for a egg white flatbread at 10 in the morning and was looked at like I was stupid and told they havnt cooked the eggs! TERRIBLE CUSTOMER SERVICE AND LACK OF ANY ENTHUSIASM! Don’t waste your time in here

May 4, 2018
Food was ok. Customer service good, but just not price effective

May 12, 2018
Food is ok, but I would like more low sodium choices even if I have to pay more!

Feb 2, 2018
It the best the location is not that great but there food is geart

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Opening Hours

Mon:9 am - 10 pm
Tue:9 am - 10 pm
Wed:9 am - 10 pm
Thu:9 am - 10 pm
Fri:9 am - 11 pm
Sat:9 am - 11 pm