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Chipotle Mexican Grill

Chipotle Mexican Grill

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3.4 Google Review
11452 Euclid Ave, Cleveland, Ohio, 44106, United States
(216) 472-2297 www.chipotle.com
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Google Reviews

Refresh Reviews 3.4


Mar 7, 2018
Worst customer service experience ever! I've been to numerous other Chipotle locations and none of them even on their worst days compare to this Chipotle. The staff are so unprofessional and rude. I waited an unreasonable amount of time not even during a lunch or dinner rush to even get my food. The guy who prepared my food actually started laughing at me. I have a heavily customer service based job as a barista and I am excellent at my job and let me tell you I have a very friendly demeanor and a voice that projects but for the love of God this guy could not hear a single thing I said. He had to be deliberately trying to not hear me or was partially deaf and when I raised my voice so he could hear me he started chuckling like as to say who is this person, LIKE I HAD DONE SOMETHING WRONG! He continued this horrible nonsense for the entirety of making my bowl only to have it be handed off by an even ruder and even more unfriendly cashier. I've never felt so disrespected while ordering food in my life and I will never be going back!

Mar 22, 2018
It was my first time in this place and it was fe-nomin-all. My wife and sister -in-law told me that i would like it. And now I'm in love with it and the drinks. I'm very satisfied. The workers were amazing. It was a good place to eat at. Thank Chipotle on Euclid next to university hospital.

May 15, 2018
This is the place for you if you like waiting in a long line, being forced to get something you didn't intend on getting due to employees not preparing enough of a certain item or items, getting verbaly assaulted by other customers, and feeling threatened by the employees when asking why this chipotle sucks so bad. When you send the company a complaint e-mail you get free food!

May 3, 2018
Food doesn't taste the same...GOOD!! This will probably be my last time there. Food has been cold and soggy.

Apr 21, 2018
Got food twice from there, online ordering, and both times I was missing half of my food. When we ordered the bowls they were basically empty too. Ridiculous and definitely not going back

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Opening Hours

Mon:10:45 am - 11 pm
Tue:10:45 am - 11 pm
Wed:10:45 am - 11 pm
Thu:10:45 am - 11 pm
Fri:10:45 am - 11 pm
Sat:10:45 am - 11 pm

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