Wendy's

Poor slow service. Guy behind us had gone through the drive through and they gave him wrong food. Waited about 15 minutes to get our food and it was not busy. The lady helping at the counter seemed to be on something as she played with our bag attempting to fold it different ways while we waited for our food for over 5 minutes. Will not be stopping at that Wendy's again. Would not recommend to anyone. Food was also quite cold after the wait and made very sloppy.

I can't believe how bad it was 01/28/2018 @ 2 pm. We got in line to order. My wife assessed the situation, went to they bathroom. There was only two people ordering in front of us. She comes back out. They didn't have toilet paper in the ladies room. I should have read the signals that this was a bad idea. There was still a person in front of us waiting to place an order. Not to be detered though, I hung around to order. After we placed our order, I began to wonder what was taking so long. I thought I was just being impatient. My wife looked at the time stamp on our receipt. It had been 10 minutes. I thought surely we will get our stuff soon. Obviously they were pumping cars out the drive thru. Eight to ten cars had left with orders when I started to pay attention, but NO. At about 17 minutes from the time we placed the order recorded on the time stamp I was informed it would be another minute before our sandwich would be ready. So after waiting 20 minutes for our food, I asked for our money back. Total time at Wendy's approximately 30 minutes, no food. We went to McDonald's and in under 30 minutes we ordered, were served and ate the food we ordered. Definitely not a happy camper! I'm being forced by the app to give a star for this review. If could've done no stars, I would have.

Let me first start off by saying that Wendy's is one of my favorite fast food places to eat. Let me also say that I rarely leave negative reviews based off of one bad situation. Ok, those two things out of the way, now the review. My wife and I have given this Wendy's roughly 6-7 chances to redeem themselves, but each time we're met with very long wait times, cold food and bad customer service. The last straw for me was this past Saturday. I went in roughly around 1pm for a quick lunch & there were 2 separate couples in front of us in line. It took roughly 12-15 minutes for those 2 couples to get their orders in. I finally got my order placed, but there would be a 2.5 minute wait on the fries and the lady at the front counter professed that she'd bring them out. Ok, no biggie. So I go sit down and open my single and it's practically coated all around the edges with ketchup & mayo. I can't even pick it up without getting condiments all over my hands. (see photo) Then I go to take a bite and the bun is completely hard around the edges. I didn't waste my time taking it back up to the front to have it replaced because while I was waiting in line I watched a drive thru customer come inside and wait roughly 7 minutes for a sandwich only to end up leaving without one because he was so mad. Oh and my fries that the lady assured that she'd bring out? Yah, they never came. So I had to go back up and ask for them. The lady apologized and I respect that, but come on people. Again, this is not a one time occurrence. This place is almost always slow, gives incorrect food or just bad food. It really is a black eye for Wendy's brand and honestly that's why I'm leaving this review. Corporate needs to know how bad this restaurant is and reviews & sales is the best way to get their attention. So please corporate, make some changes because I do like Wendy's food, but this one is bad, bad news.

this place is very good and all, but the kitchen needs to be expanded so stuff could go faster, because waiting in the drive thru takes a while, possibly 15 mins.

Slowest service I've ever had at a fast food restaurant. Literally only took one order at a time in the drive through. I was the third car in line and had to wait 30 minutes before we got our food. And there was plenty of staff inside. Not sure what's the problem, but we will not be going there..