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McDonald's

McDonald's

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3.2 Google Review
595 Broad St, Elyria, Ohio, 44035, United States
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Mar 5, 2018
Went here on two seperate nights, both nights the person taking orders at the speaker said they were currently cash only. Since there is no place to turn around or pull away you are forced to sit and wait for those that are ahead of you to pay for and receive their orders before you can leave. This is time you could have spent going to another restaurant that actually has the capability of accepting other forms of legal tender.

Feb 25, 2018
By far the worst fast food experience. I waited 30 mins for my food. The worst part is I ordered on line 30 minutes prior to even showing up In a told me they had no record of my order In 10 minutes later finally popped up in their system. The customer service was horrible and rude. They were arguing with me how they don't have the to for to deal even though it showed up on line when I placed the order and already paid for it.

Feb 21, 2018
I was assisted by an older woman with dark hair. She was FANTASTIC! It was a little after 7 am on 2/21/18. I had a large order so I went inside. She took my order and made sure everything was perfect! I have never had a better experience at any McDonald's anywhere!

May 15, 2018
I placed and completed a mobile order using credit card. Upon arriving at the speaker my mobile order confirmation number. The attendant said that they were only taking cash. I explained that I had completed my order with a credit card through the corporate app and had a confirmation number, what was I supposed to do? When I pulled around to the payment window there was no one there. Eventually a kid popped his head out of the pick-up window and waved me down to that window. When I got to the window the kid repeated that they were only taking cash as the computers were down. Showed him the conformation in the corporate app and asked if I could have a written confirmation of the payment so that if the transaction appeared on my bank statement when I came back in during the day I would have documentation of what happened and could get my money back for one of the payments as the day manager would have no idea of what happened otherwise. The boy told me that I could pull up to the next window and wait two hours or maybe longer for the computers to come back up or he would have me arrested and removed from the premises. Seriously McDonald's? That makes not sense! What a way to treat senior citizens! McDonald's—trying to outdo Starbucks with the mistreatment of customers.

Nov 1, 2017
When we entered the restaurant an elderly couple was complaining about napkins, and quite frankly it went down from there. There was no ice in the pop machine, the area surrounding it was a disaster. They had ice in the back, and were making iced coffees. When we told the woman at the register she replied "Well I told them to fill it earlier." The small/medium lids were gone, save one left discarded in the large section. Upon going to sit down and eating our food, we found a large wad of gum stuck to the top of the table. Then as if it couldn't get any worse, a man who we've seen frequently bumming money comes in. We have never seen this man order food, and he was pestering us and other customers for money. This man reeked, the smell was so heavy it was sickening. We quickly finished and on the way out I went to use the restroom. There was not a shred of toilet paper left and the trash cans were over flowing. We will never return to this location for service, we will now go to the Burger King across the street.

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