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TGI Fridays

TGI Fridays

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3.7 Google Review
125 Montrose W Ave, Copley, Ohio, 44321, United States
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Google Reviews

Refresh Reviews 3.7


May 17, 2018
I give 0 stars actually!! EVERYONE CHECK YOUR RECEIPTS AND CC STATEMENTS IF YOU HAVE ORDERED WITH THIS RESTAURANT!!!!! My company decided to order from here and I put in an order, when It was brought back I noticed that my order was not what I ordered and I called in. I understand this happens and I am not a difficult person so I simply asked to be refunded, the manager asked me to bring the food back in and said that he would credit my card back. I took the food back within that hour and gave JIM (kitchen Manager) my cc to credit me back. JIM was not a pleasant individual and didn't even appologize or say hi for that matter, I have never had such a terrible customer service experience. The server who took my order and spoke to me when I got there was very sweet and I will not put her name out there. I just wanted to make a point that she had a respectful attitude and didn't give me a hard time even admitting to me that she was sorry for making the mistake. When JIM gave me my cc back he said Ill see the refund in 6 days and that was all he said to me. I asked him for his name and he scribbled it on the back of my receipt with attitude. I waited a few days and never saw a pending transaction for a refund with this place. I called corporate to let them know my experience and ask about my refund and they kept telling me that someone would be in touch, however I was never contacted. I called corporate again threatening that I would make a police report, bad reviews, or call the news...anything to get them to refund me or contact me at this point. I finally received a call from ANN the General Manager asking me about the incident and offering coupons, I told her I just want my money...I don't want coupons, food, or anything else. Ann said she would def. get my refund out within 24 hours.....I HAVE NOT RECEIVED IT!!!! It's been a few days since I have talked to her. I called my bank and they don't see anything pending either. THIS IS NOT AN HONEST RESTAURANT!!!!! I AM SO FRUSTRATED!!!! My company, friends, and family will never dine at this TGI FRIDAYS!!!!!!!!

May 8, 2018
Walked in and stood in line at hostess desk for 5 mins without be acknowledged. Order Moscow mule, taste like pure ginger beer. Ordered pretzels for appetizer, and ordered a burger and salad. Food was absolutely perfect. Ordered dessert to go and the ice cream was so freezer burnt it was gooey. Servers were very nice.

Mar 8, 2018
Me and some family members decided to stop in here today for some quick lunch but that decision changed quickly. Upon entering the restaurant the place just screamed unclean. Trash on the floors at the entrance.. But that's not even the reason I'm writing this review. Once we were seated I unraveled my silverware only to notice a bunch of leftover food and/or mold left on the silverware. Once we noticed that we all decided to go eat somewhere else. Poor sanitation problems can actually KILL people.. This place was disgusting. Avoid at all costs. Making a health report about this place.

Jan 30, 2018
We LOVE coming here! All the waiters are great, but we recommend Erin, Jordan, or Niche! Join the Rewards program for free and get free chips and salsa every time you visit, along with 1 point for every dollar you spend. They always have great coupons, new food specials, and keep things so fun during the visit! There is a really good manager here also, I just haven't gotten his name yet. Will update when I do!!

Mar 18, 2018
The only reason I gave this place two stars is because the food was really delicious. However the service was terrible. I mean I'm not the type of person to right a negative review, but this is the exception. When I arrived with my father, the hostess ignored us and asked someone else if they were waiting for a seat. Then she just walked away, and continued whatever she was doing. Every time she walked by she would avoid eye contact with us. Finally a waiter greeted us and gave us a table. Keep in mind they aren't even busy, plenty of empty tables. We ordered our drinks and looked over the menu. Another 15 minutes goes by and the waiter returns to take our order and gave my father his drink. It didn't take long for our food to arrive, but my drink didn't arrive until after my food. While we were eating we could see other people arrive and wait. At least two groups gave up and left after not being acknowledged by anybody. Overall the food was great, but there was a serious problem with the service.

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Opening Hours

Mon:11 am - 12 am
Tue:11 am - 12 am
Wed:11 am - 12 am
Thu:11 am - 12 am Today
Fri:11 am - 12 am
Sat:11 am - 1 am

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