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Steak 'n Shake

Steak 'n Shake

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3.4 Google Review
1925 W Dorothy Ln, Moraine, Ohio, 45439, United States
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Refresh Reviews 3.4


Apr 23, 2018
Went there for dinner while waiting to pick someone up from a large party held at the same spot. After 15 minutes, were never seated even though there was a sign saying 'Please wait to be seated.' Decided to sit at the bar. After an additional 10 minutes, nobody ever came over to us or greeted us, even after making eye contact. There was one large group and one small group of three. We got up and left, and the small group of 3 also got up and left. They said they had been waiting for about 20 minutes with no service at all. The employees who were on duty were excruciating slow to watch. One employee took no less than 5 minutes to transport shakes from the window to the group and this is after he dropped two on the floor. We left, ate chinese at a place nearby and came back to pick up the person. some people in the group had still not been served and others were just getting their food after over an hour. I will go out of my way to never eat at this Steak n Shake.

Mar 11, 2018
This happens about 2 weeks ago and I wasn’t going to write a review but it’s been bothering me. My son and granddaughter and myself arrived at Steak and Shake and the waitress didn’t say come this way she just looked at us like are going to sit down or not. Before I get ahead of myself my granddaughter talked about how much she likes the pumpkin spice shakes and I told her they may not have them anymore. That’s all she talked about on the the way there. Back to my story, we sat down and I started to look at the shake and I told my granddaughter that they do have pumpkin spice shake and she was so excited. We sat there for 15min why the waitress was talking to other people and at the cash register. We haven’t even been asked for what we would like to drink. The waitress finally made it over to us and she was like what do you want and at first I thought wow she has an attitude. I said well first my granddaughter wants a pumpkin spice shake and she replied sarcastically we don’t have them anymore. I said to her you need to take it off the menu then because my granddaughter was so excited to get one. Well I looked at my son and he said to her we’re leaving and you didn’t have to be so rude especially to his daughter. She said do what you have to do and we did. We will not go back anymore.

Apr 7, 2018
Always consistent at an location.. Update 4/7 breakfast disaster. We arrived at 11 am not knowing breakfast was over. As we were leaving the GM stopped us and offered to go ahead and make breakfast for us. The cook clearly was not liking the idea very much because the food was inedible. The eggs, bacon, hash browns were literally in a puddle of dark brown cold thick oil. All cold. Thank you to the GM for trying to accommodate us with 2 grandkids but her staff really let her down.

May 7, 2018
We went through the drive thru and the girl gave us the shakes first and the food did not came out till like 45 mins later, we kindly asked to exchange the shakes for the wait because by that time they were ruined and she was very rude about it. She said they should be fine and very rudely took them back, she started to complaint to her coworker about us and they opened they cups they saw that indeed the shakes were ruined and that we had not touched them. She returned with fresh ones and did not say a word

May 10, 2018
What a great place to get a reasonable priced meal. Nice staff and just experiences each time I've been here.

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