China Renaissance

Horrible customer service. This was a place I liked until tonight. From a food perspective, not bad. Pretty tasty and I would recommend. My issue and the reason for the 1 star has everything to do with customer service related issues. I ordered food tonight for my children and myself. They offer delivery and pickup. Delivery was running at about an hour, so I chose to pick the food up to get it quicker. I had to tell the guy on the phone taking my order twice that I wanted fried rice with my meal. When I went to pick up my order, I was asked what kind of rice I wanted because it was never written down. The rice wasn't even in the bag with the food. This should have been a sign. I drive home and realize they forgot my food. My young children already started eating and I call the restaurant. The first thing they say when they pick up the phone is "pickup or delivery". I explain the situation and request that they delivery my missing food. I went round and round with the manager and learned a few things. 1) Delivery costs them $0.53 per mile and delivering my missing food would be too expensive for them. 2) They refuse to deliver missing food on a pickup order. 3) Even though they offer delivery as a standard business practice, they will not deliver to fix an error they committed. I was informed that they were too busy to deal with my issue and even though they had deliveries going out to other people, they would under no circumstance bring me my missing food while their driver was out making other deliveries in the area. They were kind enough to refund my money for only my missing portion of the order if I drove back up and picked up my missing food. They gave me an even $10 and told me to keep the change along with my missing food. Purely based on principle, I cannot and will not recommend this place of business to anyone. This isn't how you treat customers when you commit an error. If they didn't offer delivery as a standard option, I would have had no issue going back up to get the food they forgot to give me. The fact they do offer delivery and refused to have the driver drop off my food while out delivering other orders is unacceptable. I will never order from this place again.

I cannot recommend this place since they moved. Before they moved, their chicken was amazing and deserved a 5 star rating. Since they moved i have ordered twice and was disappointed once and border line grossed out the other time. Order chicken from here at your own risk. The last time I ordered general tsos chicken, it was pulverized, full of gristle type stuff and not edible. I had to throw the majority of the dish away. The prices have also gone up and they are rude at the counter. Its a real shame, i dont know what happened to this place....

Very polite people. Awesome customer service. Great food. Tasty and delicious. The parry tray is my family's favorite.

Good but pricy

This is my favorite Chinese restaurant in the Cleveland area. I used to eat here all the time when I was still living in Cleveland. I am unable to eat here as often anymore that I live over 700 miles away, however I will still make time to stop by for lunch/dinner every time I come to visit Cleveland.