Flour Restaurant

I visited Flour for the first time with a group of friends. One of the people in my party was celebrating his birthday and the food at Flour not only looked amazing in the pics I saw online but the reviews raved about it. I made a reservation for 8:30pm through OpenTable. We had planned to go out for drinks after dinner so I figured this would be the perfect time. We arrived 30 minutes early and planned to sit at the bar while we waited for a table. The place was packed and the bar area wasn’t very big. It was Saturday night and the fact that it was so busy, in my mind, was a good sign. No worries. We ordered wine and sat patiently. The dining area is very modern, open, inviting, but a bit too loud. We were constantly shouting in order to communicate with one another. The place has an upscale vibe but the atmosphere is very relaxed with patrons wearing anything from jeans and a button-down shirt to the occasional blazer. As we waited, I inquired a few times about our table and was told it wouldn’t be much longer. A few minutes after our reservation time had passed, one of the hostesses, who wasn’t very friendly (a smile goes a long way in the client-facing industry), asked if we would be okay with a high-top table as a regular table would take another 20 minutes. We discussed and agreed to take it, even though it wasn’t our first choice. As we sat down, we could see a regular table was empty and we asked about it. The hostess said she could accommodate us there only to come back a few minutes later and say that she had spoken too soon. Another party of 4 that had walked in at about 8:25pm was being seated at that table (all 4 in their party hadn’t gotten there until maybe 8:35 or so). It was now 8:45. When we asked why a party that had walked in way after us was getting that table, we were told they had a reservation for 8pm. They were over 30 minutes late, yet the hosts kept the reservation and were seating them before a group that had been waiting for almost an hour at this point. We asked to speak to the manager, Mike Riley, and explained the situation. He was very polite and said he would do his best to find us a table as soon as possible, but I did not feel he used the experience appropriately to educate his staff. It was more like “let me see what I can do to get these people out of my hair.” Fifteen minutes later we were seated. Service was slow but the server was very nice. The restaurant was very busy so that’s understandable. One of servers poured too much wine into one of my friend’s glass from a bottle we had already purchased while we waited for our table and proceeded to pour it out of his glass into another glass—not exactly what you might expect at a nice restaurant. We ordered appetizers that took longer than 15 minutes to arrive, but were delicious. The pizza was very good and the pasta dishes were amazing! All in all, a good dinner, save for the inability of the hosts to properly handle reservations fairly and how extremely busy and loud the place was. I would have given it 4 stars otherwise. Unfortunately, 2 stars is more than generous considering how badly they screwed up our reservation. I would give them another try, but maybe not on a Saturday night.

Food and service is good but they no longer do bottomless mimosas anymore for Sunday Brunch. That's really disappointing.

First time, server very informative, fast service, food was quite nice. Pasta might have been cooked a tad more. .

Chris was very friendly at the bar, and another bar worker helped me sample several of their excellent happy hour wines. Definitely planning a return trip!

Went for lunch, enjoyed the staff and environment. The portion size wasn't what I expected but it was good.