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Chipotle Mexican Grill

Chipotle Mexican Grill

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3.4 Google Review
11257 Reed Hartman Hwy, Cincinnati, Ohio, 45241, United States
(513) 469-1980 www.chipotle.com
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Google Reviews

Refresh Reviews 3.4


Jan 12, 2018
This location is usually pretty busy around lunch time. Which is completely understandable. However, I just went there and they ran out of chicken and I got the last bit in the tin which was maybe 10 pieces and little overcooked gross pieces. I didn’t say anything, thinking that they were going to refill the chicken and put more in my bowl however that didn’t happen so I asked for more chicken seeing as how I’m going to get charged for a whole portion when I only got 10 pieces and some scraps. So once I got more chicken and the bowl was finally passed -the employee who was doing the other side’s was going so fast that she put barely any cheese on my bowl and then started putting a lid on it before I could even get a chance to say can I have more cheese so finally when I did say that she looked at me very annoyed and added more cheese. Now I worked in the food industry before and I understand the rush gets really busy and you want to make sure you get everyone through the line quickly I completely understand that. However, you still have to make sure that you’re putting out good food. And if you’re going to get annoyed with a customer when you were going way too fast before they could even speak to you then that’s your fault. I don’t usually leave reviews but this really ticked me off and I may change location of where I go because of this. Regardless of how busy you are you should be able to hold your composure and work with the customers.

Apr 6, 2018
This place kept the customers standing outside for more than 30-35 min even after the store was opened. Looks like they had a catering order. But keeping your regular customers waiting outside with no communication from the restaurant is really bad service

Nov 9, 2017
Slow and never have my group orders ready on time. NEVER. I beg my team not to order from here. Manager is worthless. IGNORANT AS HELL AND THE PEOPLE THERE DO NOT HAVE A COMBINED IQ OF 50. I guess that's what to expect at Chipotle these days. Gave me the wrong refund. Had to come back. Took another 10 min to do a return.also chick with pink hair is rude as hell and there's a reason she will spend her life working at Chipotle. If doing a simple return is too hard for you, my God how are you going to make it thru life?

Apr 3, 2018
Dont usually leave reviews but how in the world do you not have guacamole? This is like mcdonalds not having chicken nuggets. Wow and the portions are pitiful at best.... By far the worst Chipotle there is.

Nov 14, 2017
Solid location, HOWEVER.......they are ALWAYS out of fajita veggies which are my favorite ingredient. Also the portion sizes are pretty skimpy as well. Overall 3/5 Star rating for service and cleanliness. Just make some more veggies please!

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Opening Hours

Mon:10:45 am - 10 pm
Tue:10:45 am - 10 pm Open Today
Wed:10:45 am - 10 pm
Thu:10:45 am - 10 pm
Fri:10:45 am - 10 pm
Sat:10:45 am - 10 pm

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