SUBWAY®Restaurants

I never really have an issue when I order food here. Usually I just go through the drive thru. Maybe things are different when you order inside, or maybe I just came on a bad day. Like I said I usually don’t have issues this bad like I did today. It seems like everything that I asked for I received the opposite. I asked for it toasted. I did not recieve it toasted. I asked for extra lettuce. I got no lettuce besides the 6 strands that I found in the sandwhich. I asked for jalapeños I got a huge mound of jalapeños. Which is fine, they got the order right but just tripled the amount. I love jalapeños, but it is not what I asked for. I asked for light bell peppers and It seems like I received a bell pepper sandwich. So many bell peppers! I asked for light mustard and had mustard dripping on my hands. Very disappointed. My wait was long which I’ve noticed is typical at this location, but the girl apologized for the wait which I appreciated since no one else at this location has ever apologized for the long wait. The people were very nice today and that definitely has not been my experience other times that I’ve gone to this location. I probably will not be going here anymore.

Ordered a 6" turkey, tomato, bacon sandwich. Subway employee put it together well. It tasted very good later that evening.

Ordered 1 footlong and 2 six inch sandwiches and the guy up front said it was gonna be extra long because we ordered a lot of veggies on our subs?? And when we got home one of our 6 inches was completely thrown together... paper was ripped and soaked in vinegaratte also it just looked SUPER messy not to mention there was no one behind us ( drive through) or inside, Love subway maybe just not this location

My wife had a problem with her sandwich she got via the drive-thru (we didn’t check because we’ve never had an issue before). We called in and voiced our problem and Brian was very polite and friendly, apologized for the inconvenience, and told us he would happily remake it for us. I’m very pleased with how customer oriented he was and made no fuss at all. I feel like people rarely give positive shout outs, so I just wanted to state my happiness with them making it right.

UPDATE... the place is STILL TERRIBLE... I called the manager and she offered to replace the food with coupons. She took my address and said she would mail them... two months later and Im still waiting on them... I always believe in giving a place a 2nd chance so even though I never got my replacement coupons, I went back.. BIG MISTAKE... I will be calling today... I went to Subway last night about 30 minutes before they closed. I use the drive-through which was really cool because it was automated and I could order my sandwich via the touch screen. I pulled up to the window and as usual, it takes a little longer to make a sandwich from scratch so I was okay with the fact that it took almost 10 minutes for me to get my sandwich, even though there was no one else in the restaurant. I drove away and took a sip of my soda but there was no syrup in it and it just tasted like carbonated water. So I turned around and went back and instead of going through the drive-thru, I went inside the restaurant. Now, from the drive-thru window I saw that the worker went to the soda machine and filled up my soda. So when I asked him if he would change the syrup so that I could get the soda that I wanted, he told me to use the soda machine. I asked him if it was the same one that he got the soda out of because the soda was just carbonated water. He told me no. I went over and filled up my cup, and lo and behold, it was just carbonated water. Then when I said that to him, he looked at me very disgruntled and said "we close in a few minutes and I have other stuff to do" okay that's fine. I totally understand the need to get your side work done so that you can go home as close to closing as possible, so I politely got a different drink from the fountain. To be honest, I was a bit put out by the fact that he was more interested in closing down the restaurant then he wasn't changing the syrup so that a paying customer could get what they paid for. But at the same time, I totally understand the need to want to go home after a long shift so I didn't argue and I got something else to drink. Now, this is where my irritation really set in. I ordered a footlong veggie sub with extra cheese and several vegetables off the Subway menu. To be honest, I was a bit put out by the fact that he was more interested in closing down the restaurant then he wasn't changing the syrup so that pain customer could get what they paid for. But at the same time, I totally understand the need to want to go home after a long shift so I didn't argue and I got something else to drink. Now, this is where my irritation release it in. I ordered a footlong veggie sub with extra cheese and several vegetables off the subway menu. When I got home and opened my sandwich I was highly pissed off because one, I paid extra for the cheese and there was no extra cheese on my sub. And there were so few vegetables on the sub that all I could taste was bread! I also asked for extra vinegar and oil and extra banana peppers.. I got a tiny bit of V&O and NO BANANA PEPPERS... this is the worst sandwich that I've ever had from a Subway and to be honest, that was the worst customer service experience that I've ever had from a Subway. I will not ever go back there except for today when I go in to give the manager a complete earful about the idiot that he had working last night. I work in food service and have been a server for a number of years and I understand the need to make sure that your customers are happy so they come back. I also understand that this young man is probably working for minimum wage. But that is no excuse whatsoever to give such horrible customer service. He was more interested in shutting down and going home and even I know that when someone comes to your restaurant 30 minutes before it's time for you to go home, you need to make sure that they get what they order and what they pay for! I wish there was a way to show the picture of the pathetic sandwich that I received last night. I took a picture of it and I will be showing the manager when I go in there today.