This is, by far, the worst McDonald's in the restaurant's storied history. The real pity here is that Google does not allow for a zero star review. I would have given this outpost of awfulness negative five stars if possible, and that, dear reader, would be extremely generous. Apparently, the expectation of receiving all the food one orders and for it to be prepared properly and fully cooked is asking too much. Alas, this was a cosmic joke on an epic scale - an exercise in the absurd.
Where to begin? How about simply placing the order. That in itself was a herculean endeavor. Despite enunciating, speaking loudly and even restating my order needs when necessary, this still was not achieved as desired. Thrice I stated that I needed a Bic Mac meal with a side of extra Mac sauce. This seemed to be too challenging. Thrice the employee taking my order entered it into the register as having NO sauce. Sigh. I was assured that it would be corrected when my food was expedited. That, friends, was a lie. Luckily my wife insisted on checking the bag before we departed. There was, shockingly, no sauce on the sandwich and no extra sauce in a container as a side. I asked for this to be corrected, and the "corrected" burger was a Big Mac, all right, but it was sans special sauce, lettuce, cheese, pickles and onions. On the third attempt, it was finally right. Hallelujah!
Meanwhile, the fries were beginning to become as the poor little matchstick girl- colder and colder, headed for a heart-breaking end.
Additionally, aside from the Big Mac guffaw, we discovered that neither the 6 nor 10 piece nuggets we had ordered had been given to us. We had to wait further. The hot mustard sauce request was translated as hot buffalo. Madness!
Meanwhile, the fries were beginning to cool as the heart of a jaded lover. Swift and harsh.
Before our final departure, my lovely and eagle-eyed wife noted that her side salad was mysteriously nowhere to be seen. Upon reviewing the receipt, this had been lost to the ages, and NOT rung up. No problem, I simply, and happily, paid for it. What I paid for was, in this case, a side of contrition.
I might note that at this time (aside from another mention of those poor fries drifting ever further into arctic oblivion like Franklin's doomed expedition) our total visit had come to a total of 25 minutes. Over one quarter of an hour. Unacceptable.
The final missing item was a McFlurry that we had ordered as a drink substitute for the Big Mac meal. This is not an issue for other McD's and I fully expect an upcharge for this. Not here. Here, this was a task akin to parting the red seas. Again, I had to nearly pull teeth to get this in my tired, hungry and near hopeless hands.
At last. Oh, dear sweet lord, at last (after one half of an hour) did we find deliverance in the blissful release of FINALLY leaving this food service nightmare and arriving home to eat our meal. Mind you, I also had 3 small kids in the back of the vehicle who wanted nothing more than to eat their nuggets, burgers and fries and stretch their hungry and confused little legs and eat in the comfort of our own home. Poor, sweet children- how I failed you by bringing you to this place, this hell, this drive-thru disappointment. Forgive me, and oh, how this place should have apologized as well. Nay, fair reader, nay. We received not even a hint of regret, no simple "sorry for your wait" for this insanity. We were met with, at best, apathy and, at worst, slight anger and irritation from this uncaring and unprofessional crew.
One would think this ordeal would be over at this point and we would have arrived safely home and eaten, becoming full and content with our food. I wish. Oh, for a genie to grant this simple wish. The fries were under-cooked, the salad full of wilted lettuce and the DOUBLE QP w/cheese I ordered was in fact a SINGLE placed in a double box. Deceivers. Charlatans!
McDonald's, you have failed me. More disappointingly, you have failed yourself and besmirched the good name of a somewhat decent fast food restaurant. SHAME ON YOU!